Front Desk Supervisor

1 week ago


Pretoria, Gauteng, South Africa HR Human Solutions Agency Full time
Job Description

Company Overview

At HR Human Solutions Agency, we are committed to delivering exceptional service and creating memorable experiences for our guests. We are seeking a highly skilled and professional Front Desk Supervisor to join our team.

Job Summary

The Front Desk Supervisor will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries and concerns, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • To ensure efficient check-in and check-out processes, resolving any issues promptly and professionally.
  • To provide excellent customer service, responding to guest inquiries and resolving any complaints in a timely manner.
  • To manage front desk operations, including staff supervision, scheduling, and training.
  • To maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • To collaborate with other departments to ensure seamless guest experiences.

Requirements

To be successful in this role, you will require:

  • A high school diploma or equivalent.
  • Experience in a hotel or hospitality environment, preferably in a supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and as part of a team.
  • Basic knowledge of computer systems and software applications.

Salary

We offer a competitive salary range of €25,000 - €35,000 per annum, depending on experience.

Benefits

In addition to a competitive salary, we offer a range of benefits, including:

  • A comprehensive health insurance plan.
  • A pension scheme.
  • Ongoing training and development opportunities.
  • A generous holiday entitlement.

Working at HR Human Solutions Agency

We are proud to offer a dynamic and supportive work environment, where you can develop your skills and advance your career. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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