Service Manager

5 months ago

Claremont, South Africa Ikon Consulting Full time

Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement.

We (our client) are looking for a strong service manager who understands OEM processes and procedures and comes from a large dealer - dealing with an average of 60 bookings per day.

**Complete package is market related **and based on last / current basic salary received + bonus + incentives + medical aid + provident fund + benefits.

**Job Description Summary**

Your main function is to manage a team of staff members (technical and front line) and to ensure increase in turnover and achieving the highest standard of CSI as well as meeting manufacturers standards and operational guidelines.

**Duties and Responsibilities include but not limited to**:

- Providing an informative, professional and friendly link between the customer and the workshop ensuring guaranteed customer satisfaction.
- Daily management of Work in Progress to ensure smooth running of the workshop and resulting in excellent quality service delivery.
- Management of staff (both technical and administrative) ensuring all processes and procedures are followed to maximise workshop profitability and quality.
- General management, ensuring all policies and procedures are followed relating to loan vehicles, warranty age analysis, training etc.

*

**Specific Requirements as per the Clients' request**
- Minimum Matric / Grade 12 / N3 qualification.
- Technical qualification preferred.
- Excellent communication skills in English, both written and spoken.
- Mathematical skills and ability to calculate figures relating to discounts, percentages, commissions etc.
- Ability to solve practical problems and deal with a variety of challenging situations at one time.
- Computer literacy skills to include Evolve and MS Office
- Valid drivers’ license with no endorsements.
- Clear criminal and ITC record
- Physically fit to handle the physical demands of this position to perform their job function.

**Salary**: From R35,000.00 per month

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