Service Manager

6 months ago

Claremont, South Africa Ikon Consulting Full time

Salary

Complete package is market related and based on last / current received + bonus + incentives + medical aid + provident fund + use of company vehicle etc.

Description

Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement.

We (our client) are looking for a strong service manager who understands OEM processes and procedures and comes from a large dealer - dealing with an average of 60 bookings per day.

Job Description Summary Your main function is to manage a team of staff members (technical and front line) and to ensure increase in turnover and achieving the highest standard of CSI as well as meeting manufacturers standards and operational guidelines.

Duties and Responsibilities include but not limited to:

- Providing an informative, professional and friendly link between the customer and the workshop ensuring guaranteed customer satisfaction.
- Daily management of Work in Progress to ensure smooth running of the workshop and resulting in excellent quality service delivery.
- Management of staff (both technical and administrative) ensuring all processes and procedures are followed to maximise workshop profitability and quality.
- General management, ensuring all policies and procedures are followed relating to loan vehicles, warranty age analysis, training etc.

**Requirements**:

- Minimum Matric / Grade 12 / N3 qualification.
- Technical qualification preferred.
- Excellent communication skills in English, both written and spoken.
- Mathematical skills and ability to calculate figures relating to discounts, percentages, commissions etc.
- Ability to solve practical problems and deal with a variety of challenging situations at one time.
- Computer literacy skills to include Evolve and MS Office
- Valid drivers’ license with no endorsements.
- Clear criminal and ITC record
- Physically fit to handle the physical demands of this position to perform their job function.

**Job Types**: Full-time, Permanent

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