Client Services Manager
3 months ago
**Client Services Manager**
**R30 000.00**
**Claremont - Southern Suburbs**
Duties of the Role:
- Managing the Client Services and Onboarding consultants in their day-to-day duties with in their roles.
- Ensuring that turnaround times are met on registrations and enquiries
- Managing the relationships and productivity of our service providers that work with the Client Services or Onboarding team.
- Reporting on the teams performance on a monthly basis.
- Identifying improvements or enhancements that can be made to the service and product.
- Implementing process flows and efficiencies
- Motivating and encouraging the team to meet KPI’s.
- Ensure that the clients are offered exceptional service
- Attending client meetings at the office where necessary
- Ensuring that administration relating to the onboarding of clients is accurately managed and recorded.
- Training of new staff and upskilling of existing staff
- Working efficiently with the other managers to ensure that the business achieves it’s targets.
**Requirements**:
Degree or diploma is required
Management experience is essential
Matric and qualification
Experience ideally within the finance industry
**Salary**: R25 000,00 - R30 000,00 per month
**Education**:
- High School (matric) (preferred)
**Experience**:
- Client Service Manager: 2 years (preferred)
- Customer Care Service: 5 years (preferred)
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