Client Services Manager

3 months ago


Claremont, South Africa Southern Shore Recruitment Full time

**Client Services Manager**

**R30 000.00**

**Claremont - Southern Suburbs**

Duties of the Role:

- Managing the Client Services and Onboarding consultants in their day-to-day duties with in their roles.
- Ensuring that turnaround times are met on registrations and enquiries
- Managing the relationships and productivity of our service providers that work with the Client Services or Onboarding team.
- Reporting on the teams performance on a monthly basis.
- Identifying improvements or enhancements that can be made to the service and product.
- Implementing process flows and efficiencies
- Motivating and encouraging the team to meet KPI’s.
- Ensure that the clients are offered exceptional service
- Attending client meetings at the office where necessary
- Ensuring that administration relating to the onboarding of clients is accurately managed and recorded.
- Training of new staff and upskilling of existing staff
- Working efficiently with the other managers to ensure that the business achieves it’s targets.

**Requirements**:
Degree or diploma is required

Management experience is essential

Matric and qualification

Experience ideally within the finance industry

**Salary**: R25 000,00 - R30 000,00 per month

**Education**:

- High School (matric) (preferred)

**Experience**:

- Client Service Manager: 2 years (preferred)
- Customer Care Service: 5 years (preferred)


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