Weekend Customer Service Team Leader

7 months ago


Claremont, South Africa AGTC LtdLaura James Full time

**Customer Service Team Leader SA**

Are you a high
- performer with the track record of building successful Customer Service teams ? If so...we are looking for a dedicated and forward-thinking **Weekend Customer Service Team Leader** ( Friday, Saturday, Sunday and Monday) to help leading our South African customer service team supporting our UK furniture and homewares business. This is a newly created role and will help with the setup of the South Africa in-house operation.

**Location**:Claremont Cape Town. Plus, two visits to the UK per annum

**Salary & Benefits**:Market Competitive to be discussed.

**Who are we?**

At Laura James, we make beautiful home and garden furniture for everyday living and modern-day homes. With the customer at the heart of our business, we work with passion to deliver an exceptional customer experience. We sell within the UK and Ireland and focus on delivering a great product at a great price with exceptional service.

**How will your day look?**

Your role will be to manage our South Africa office space and lead our customer care team to deliver a world-class customer experience. You will drive performance, coach, support, and engage with your team to deliver the best results in our company KPIs and SLA

You will be reporting to the SA Customer Operations Manager on team performance, targets, and the day-to-day running of the department. As well as working alongside our warehouse and head office teams to deliver excellence to our customers.

**Experience**

You will have previous call centre experience, along with proven performance management experience and team management through business and personal KPIs. You are vibrant, energetic, and determined to make this role your own.

You are a person who is passionate about delivering exceptional customer service. You are forward-thinking and driven to always be your best. You thrive in driving performance and cultivating great relationships with our customers and the wider business. You are a confident leader who strives to achieve the best results possible. You embrace change and always deliver excellent customer service.

**Simple and Straight Forward Recruitment.**

Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of our Laura James team, you will then be invited to an interview.

Application Question(s):

- Can you work under the pressure of tight deadlines?
- Are you confident in dealing with escalations?

**Experience**:

- Team leading: 3 years (required)
- Zendesk: 2 years (required)



  • Claremont, South Africa AGTC LtdLaura James Full time

    **Who are we?** We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Claremont, Cape Town. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to...


  • Claremont, South Africa YMA Consulting Full time

    YMA consulting a well established Debt Counselling call center seeks to employ an innovative, professional Team Leader **Job Description**: Assist the Floor Manager to maintain company standard and protocols on our sales floor. To assume full responsibility, management and control of all sales consultants Working alongside our Trainer to upskill, coach,...

  • Team Leader

    1 day ago


    Claremont, South Africa WNS Global Services Full time

    Company Description **WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Sales Team Leader

    4 days ago


    Claremont, South Africa Lexdan Select Full time

    Lexdan Select is assisting a transport & distribution company in the logistics market with their search for a Sales Team Leader, based in Cape Town **Requirements**: - 5+ years experience - Experience managing a sales team - Good understanding of the sales cycle - Proven track record in sales role - Sales experience in a call centre environment is...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Team Leader - Marketing & E-Commerce Team Leader** As a Team Leader, you will be responsible for guiding the team in executing innovative marketing & e-commerce strategies across various platforms. You will need strong leadership skills, a collaborative mindset and the ability to drive brand growth and engagement while maintaining Laura James' unique tone...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Who are we?** We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Pangbourne, Near Reading, Berkshire. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Who are we?** We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Claremont, Cape Town. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Who are we?** We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Claremont, Cape Town. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to...


  • Claremont, Western Cape, South Africa Unlimited Force Marketing Full time

    About Unlimited Force MarketingWe are a dynamic company focused on empowering unemployed youth through career development. Our mission is to help individuals grow and achieve their goals.Job SummaryWe are seeking a motivated and well-presented Customer Service Consultant to join our team. The successful candidate will be responsible for providing excellent...


  • Claremont, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7805 NB **Consultant**: Nine Broodryk Ensure the right team structures, processes and target KPIs are in place and continually review and fine-tune them to enable them to consistently provide great customer service. Maintain an obsessive focus on KPIs and Analytics and proactively and promptly respond to exceptions or alerts while also...


  • Claremont, South Africa Debtabate Full time

    **We’re Hiring: Debt Review Sales Team Leader** **Company**: Debtabate **Location**: Claremont, Cape Town **Job Type**: Full-Time **About the Role** Are you an experienced sales leader with a background in **debt review**? Join our team as a **Sales Team Leader** and play a pivotal role in driving performance, mentoring a dynamic sales team, and...


  • Claremont, Western Cape, South Africa Unlimited Force Marketing Full time

    We are seeking a dynamic and driven Customer Service Liaison to join our team at Unlimited Force Marketing. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the growth and development of our young talent.About UsAt Unlimited Force Marketing, we pride ourselves on being a...

  • Voip Team Leader

    7 months ago


    Claremont, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7895 NB **Consultant**: Nine Broodryk Driving high NPS for team Ensuring team members achieving their daily KPIs and providing support. Addressing all team issues and concerns daily Liaising with suppliers weekly or for escalations Ensuring that faults raised are within SLA Escalating failed processes or Automation to Dev Managing and...


  • Claremont, Western Cape, South Africa Unlimited Force Marketing Full time

    **About Us**At Unlimited Force Marketing, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing proactive and efficient support to our customers.**Job Overview**We are seeking a highly skilled Customer Service Advocate to join our team. The ideal candidate will possess excellent communication skills, be proactive...

  • Tax Team Leader

    4 days ago


    Claremont, South Africa Conova Full time

    **Responsibilities**: **People**: - Recruit and retain productive staff who adapt well to the ID Register culture. - Monitor and maximize the productivity of Tax Team staff. - Ensure that all staff are working within the specified processes. - Interact with clients, lawyers, investors and administrators effectively and professionally. - Work with the...


  • Claremont, Western Cape, South Africa Unlimited Force Marketing Full time

    Unlimited Force Marketing is seeking a dedicated and personable Customer Service Representative to provide exceptional customer support. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. To excel in this position, the ideal candidate will be customer-focused,...


  • Claremont, South Africa Success Promotions Full time

    Our sales and marketing firm is the leader in the sales and marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face-to-face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Benefits of joining our team: - Excellent...


  • Claremont, South Africa Success Promotions Full time

    Our sales and marketing firm is the leader in the sales and marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face-to-face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Benefits of joining our team: - Excellent...


  • Claremont, South Africa Unlimited Force Marketing Full time

    Are you a dynamic and well presented individual looking for growth and a new career? Our company has opened a vacancy for you for a permanent Customer Service Consultant position.We want a young individual with positive mindset, strong work ethic and someone who is motivated by their goals and ambitions.Basically our company focuses on growing unemployed...


  • Claremont, South Africa Oblivion Bar & Kitchen Full time

    An opportunity for an experienced restaurant manager to join a busy, viby restaurant in the Southern Suburbs of Cape Town. Oblivion Bar and Kitchen has been in business for 23 years. This all day eatery and bar is looking for a responsible individual with extensive customer service experience to work with our team and take us to the next level, providing...