1x Shared Service Centre Manager

7 months ago

Claremont, South Africa Rentokil Initial Full time

The Shared Service Centre Manager is responsible for leading and managing the South Africa UK Shared Services Team to deliver efficient, high-quality, and cost-effective support services to various business units or departments within the organisation. The role involves overseeing daily operations, optimizing processes, and ensuring compliance with company policies and industry standards.
A Shared Service Centre (SSC) Manager plays a critical role in our UK organisation, overseeing and managing the shared services function in Cape Town, South Africa to enhance efficiency, cost-effectiveness, and quality of services provided to various UK business units or departments within the company.

**Requirements**:

- Leadership and Team Management:

- Provide strong leadership to the shared services team, including hiring, training, and development of staff in conjunction with the UK Department Line Managers.
- Set in conjunction with the UK Line Management clear goals, expectations, and performance metrics for team members.
- Foster a collaborative and customer-focused culture within the SSC.
- Process Optimisation:

- Identify opportunities to streamline and improve shared service processes and workflows.
- Implement best practices to increase efficiency and reduce costs.
- Continuously monitor and optimize service delivery.
- Service Delivery:

- Ensure the timely and accurate delivery of shared services, such as Contact Centre Management, Central Operations, Marketing, or other relevant services.
- Monitor service-level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.
- Address and resolve service delivery issues promptly.
- Compliance and Quality Assurance:

- Ensure that all services provided by the SSC comply with company policies, industry regulations, and legal requirements.
- Establish quality control measures to maintain high service quality.
- Conduct regular audits to ensure compliance and quality.
- Technology and Automation:

- Implement and maintain appropriate technology solutions and automation tools to enhance service efficiency.
- Stay updated on technological advancements to drive innovation within the SSC.
- Cost Management:

- Manage the SSC budget to optimize costs and allocate resources effectively.
- Identify cost-saving opportunities without compromising service quality.
- Stakeholder Communication:

- Maintain effective communication with internal business units or departments to understand their needs and expectations.
- Collaborate with stakeholders to address concerns and make improvements.
- Risk Management:

- Identify and mitigate potential risks that may impact the shared services function.
- Develop and maintain contingency plans to ensure uninterrupted service delivery.
- Reporting and Analysis:

- Prepare regular reports on SSC performance, including KPIs, SLAs, and financial metrics.
- Use data-driven insights to make informed decisions and improvements.

QUALIFICATIONS and EXPERIENCE
- Several years of experience in shared services management or a similar leadership role.
- Strong understanding of shared service center operations and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in process optimization, automation, and technology utilization.
- Sound financial acumen and budget management skills.
- Knowledge of compliance and regulatory requirements.
- Analytical and problem-solving abilities.
- Strong project management skills.

**Benefits**:
**Benefits including**:

- Company contribution to Medical Aid and Pension / Provident Fund
- Opportunity for Growth and Development

Employment Equity

  • 1X Shared Service Centre Manager

    1 week ago

    Claremont, South Africa Rentokil Initial Full time

    The Shared Service Centre Manager is responsible for leading and managing the South Africa UK Shared Services Team to deliver efficient, high-quality, and cost-effective support services to various business units or departments within the organisation. The role involves overseeing daily operations, optimizing processes, and ensuring compliance with company...

  • Client Contact Centre Service Administrator

    6 months ago

    Claremont, South Africa Status Staffing Full time

    **Western Cape**, Claremont** **R11,000 Monthly** Our Client in Claremont is looking to employ a Client Contact Centre Service Administrator with 2 years proven client service/call centre experience to respond to and resolve general/claim related correspondence queries EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY :...

  • Sales Consultant

    6 months ago

    Claremont, South Africa Call Centre Staffing Full time

    Our client in the financial services sector is looking for Sales Consultants for their call centre. **Required**: Minimum of 2 years Call Centre experience selling short or long term insurance. Matric (Grade 12) Essential. Self disciplined and highly driven. RE and FAIS Credits **Basic + Commission** **Salary**: R5 500,00 per month Application...

  • Learning Resources and Centres Lead

    7 months ago

    Claremont, South Africa Eduvos Full time

    **Job Advert Summary**: **Eduvos** is looking to employ the services of a Learning Resources and Centres Lead at our Claremont (Cape Town) campus. The Position: - To manage the campus resource centre. Position Type: - Permanent **Minimum Requirements**: **Minimum qualification**: - BA Library/ B.BiBL Information Science degree or Diploma - Relevant...

  • [15h Left] Client Contact Centre Service Administrator

    2 months ago

    Claremont, South Africa Jobted ZA C2 Full time

    A recent professional profile photo is to accompany your application EMPLOYMENT TYPEÂ Â :Â Â Â Â Â Â Â Â Â Â Permanent SECTORÂ Â Â Â Â Â Â Â Â Â Â Â Â :Â Â Â Â Â Â Â Â Â Â Admin / Call Centre BASIC SALARYÂ Â Â Â Â Â Â :Â Â Â Â Â Â Â Â Â Â R11,000 START DATEÂ Â Â Â Â Â Â Â Â :Â Â Â Â Â Â Â Â...

  • Workshop Manager/service Advisor

    6 months ago

    Claremont, South Africa CARtime SA Full time

    Our workshop in Claremont, Western Cape, is looking for a Workshop Manager. Applicants who have previously worked for an aftermarket service centre such as BOSCH, e-Car, Car Service City, Car Care Clinic etc. will be given preference. **Requirements**: - Valid driver’s licence - Mechanical Background (vehicles) - Automotive Background (workshop) -...

  • Technical Support Agent

    6 months ago

    Claremont, South Africa Call Centre Staffing Full time

    Our client is looking for Technical Support Advisors to assist their customers with software related queries. **Must haves**: - Matric - Accountancy at Grade 12 level - Minimum 6 months’ experience or knowledge in accounting, bookkeeping, financials, business intelligence, information technology, logistics, sales or customer relationship management. -...

  • Customer Service Administrator

    3 weeks ago

    Claremont, Western Cape, South Africa Status Staffing Full time

    Job Title: Customer Service AdministratorAre you a detail-oriented and communicative professional looking for a challenging role in customer service? Do you have experience in medical aid administration and call centre operations?We are seeking an experienced Customer Service Administrator to join our team at Status Staffing. In this role, you will be...

  • Serviced Office Centre Manager

    6 months ago

    Claremont, South Africa Continuum Personnel Services Full time

    We are currently looking for a well spoken and presentable office manager with hospitality background. **Duties**: - Office Administration - Highly customer service orientated and able to uphold customer satisfaction at all times - Welcoming new clients - Attract new clients - Drafting lease agreements and setting up accounts. - Tenant portfolio...

  • Tyre Fitment Centre Counter Sales Person

    6 months ago

    Claremont, South Africa Tyremart Claremont Full time

    An enthusiastic, Honest,goal orientated self starter counter salesman with at least 3years Tyre Fitment Centre ,(TyreMart Claremont),experience in selling tyres, shocks, batteries, suspension parts, brakes and wheel alignment with sound knowledge of products and services A team player with a friendly inviting personality, working in a diverse environment,...

  • Client Service Administrator

    1 month ago

    Claremont, Western Cape, South Africa Status Staffing Full time

    We are seeking a highly skilled Client Service Administrator to join our team at Status Staffing. As a key member of our client services team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to and resolve client queries in a timely and professional mannerProvide accurate and up-to-date...

  • Client Service Administrator

    1 month ago

    Claremont, Western Cape, South Africa Status Staffing Full time

    About the RoleStatus Staffing is seeking a skilled Client Contact Centre Service Administrator to join our team. In this role, you will be responsible for delivering exceptional customer service to our clients, resolving queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to and resolve client queries and concerns via phone,...

  • Weekend Customer Service Team Leader

    6 months ago

    Claremont, South Africa AGTC LtdLaura James Full time

    **Customer Service Team Leader SA** Are you a high - performer with the track record of building successful Customer Service teams ? If so...we are looking for a dedicated and forward-thinking **Weekend Customer Service Team Leader** ( Friday, Saturday, Sunday and Monday) to help leading our South African customer service team supporting our UK furniture...

  • Client Services Manager

    6 months ago

    Claremont, South Africa Southern Shore Recruitment Full time

    **Client Services Manager** **R30 000.00** **Claremont - Southern Suburbs** Duties of the Role: - Managing the Client Services and Onboarding consultants in their day-to-day duties with in their roles. - Ensuring that turnaround times are met on registrations and enquiries - Managing the relationships and productivity of our service providers that work...

  • Service Manager

    6 months ago

    Claremont, South Africa Ikon Consulting Full time

    Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement. We (our client) are looking for a strong service manager who understands OEM processes and procedures and comes from a large dealer - dealing with an average of 60 bookings per day. **Complete...

  • Service Manager

    6 months ago

    Claremont, South Africa Ikon Consulting Full time

    Salary Complete package is market related and based on last / current received + bonus + incentives + medical aid + provident fund + use of company vehicle etc. Description Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement. We (our client) are...

  • Service Manager

    6 months ago

    Claremont, South Africa Ikon Consulting Full time

    Great opportunity at a very busy franchise dealership service department based in the Southern Suburbs of Cape Town. Specific brand experience is a requirement. We (our client) are looking for a strong service manager who understands OEM processes and procedures and comes from a large dealer - dealing with an average of 60 bookings per day. **Complete...

  • Call Centre Agent

    6 months ago

    Claremont, South Africa FDA Full time

    Financial debt advisors A debt counselling company that provides not only the best debt solution but provides the best service in the industry We are looking to employ full time outbound debt review sales agents 1-2 years sales experience This is a full -time sales position offering a basic salary with a sales commission structure in place. Basic salary...

  • Restaurant Customer Service Manager

    6 months ago

    Claremont, South Africa Oblivion Bar & Kitchen Full time

    An opportunity for an experienced restaurant manager to join a busy, viby restaurant in the Southern Suburbs of Cape Town. Oblivion Bar and Kitchen has been in business for 23 years. This all day eatery and bar is looking for a responsible individual with extensive customer service experience to work with our team and take us to the next level, providing...

  • Restaurant Customer Service Manager

    6 months ago

    Claremont, South Africa Oblivion Bar & Kitchen Full time

    An opportunity for an experienced restaurant manager to join a busy, viby restaurant in the Southern Suburbs of Cape Town. Oblivion Bar and Kitchen has been in business for 23 years. This all day eatery and bar is looking for a responsible individual with extensive customer service experience to work with our team and take us to the next level, providing...