Intermediate Ict Support Technician

2 weeks ago


Somerset West, South Africa Interfront SOC Ltd. Full time

The successful incumbent will be part of the ICT team to service the IT requirements of the organization as a whole as well as the ICT related needs of the respective development programmes.

**Responsibilities/Tasks**:

- Support the on-going implementation of the IT Strategic plan.
- Build and maintain full understanding of Interfront’s technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients.
- Report to ICT Team lead and provide input and support on all ICT projects.
- Maintain Service-levels (Availability and Capacity planning, IT service continuity and Information security)
- Support Service transition (Change management, Service asset and configuration management and Release and deployment management).
- Support Service operation (Event and incident management, access management, request tracking and fulfilment).

**Minimum Requirements**
- Relevant tertiary qualification in Information Technology or relevant work experience
- 5+ years’ experience and working knowledge of Linux and Windows.
- 5+ years’ experience with virtualisation.
- 5+ years’ experience with maintaining a Microsoft Server Environments.
- 5+ years’ experience with managing a Microsoft Active Directory.
- 3 years Azure and Office356 administration.
- Hands-on experience and knowledge of LAN / VLAN / Wireless and VPN technologies.
- Experience working with and supporting internal end-users
- Experience in vulnerability/patch management solutions (WSUS)

**Skills and Knowledge that would be an advantage**
- Microsoft Azure
- Enterprise Monitoring solutions
- Basic web services(Apache, Tomcat, IIS)
- Familiarity with Cobit/ITIL.
- Understanding of security principles
- Strong hands-on experience with and knowledge of fire walling and traffic management.
- Hands on experience with backup and replication
- Understanding of storage technologies
- Certification in Linux and/or Windows a plus.
- Certification in VMware a plus.
- Certification in Azure a plus

**Personal Profile**
- Strong troubleshooting skills.
- Organized, structured and attention to detail.
- Ability to work in a team or alone.
- Self-starter.
- Customer focused.
- Adaptable (ability to quickly learn new technologies as required).
- Excellent communication skills, both written and verbal.



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