Junior Ict Support Technician

2 weeks ago


Somerset West, Western Cape, South Africa Interfront SOC Ltd. Full time

Responsibilities/Tasks:

  • Support the ongoing implementation of the IT Strategic plan.
  • Build and maintain full understanding of Interfront's technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients.
  • Report to ICT Team lead and provide input and support on all ICT projects.
  • Maintain Servicelevels (Availability and Capacity planning, IT service continuity and Information security)
  • Support Service transition (Change management, Service asset and configuration management and Release and deployment management).
  • Support Service operation (Event and incident management, access management, request tracking and fulfilment).

Minimum Requirements

  • Relevant tertiary qualification in Information Technology or relevant work experience
  • 1+ years' experience and working knowledge Windows desktop.
  • 1+ years' experience with Endpoint devices (laptops, smart phones, etc)
  • 1+ years' experience with Microsoft product suite
  • Experience working with and supporting internal endusers

Skills and Knowledge that would be an advantage

  • Microsoft Office 365 exposure
  • Experience in vulnerability/patch management solutions (WSUS)
  • Familiarity with Cobit/ITIL.
  • Basic exposure to Networks.
  • Experience with user management on Microsoft Active Directory Services
  • Certification in Linux and/or Windows a plus.
  • Handson experience and knowledge of Networking and VPN.
  • Experience with End Point security (encryption, AV)

Personal Profile

  • Strong troubleshooting skills.
  • Organized, structured and attention to detail.
  • Strong willingness to learn
  • Curious mindset
  • Ability to work in a team or alone.
  • Selfstarter.
  • Customer focused.
  • Adaptable (ability to quickly learn new technologies as required).
  • Excellent communication skills, both written and verbal.


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