Ict Support Technician
2 weeks ago
Client Details:
Role Responsibilities:
Adhere to ICT governance policies and procedures for responsible use of company's ICT resources.
Assist in implementing the IT Strategic plan.
Develop a deep understanding of technology platforms to enhance ICT service delivery.
Provide input and support on all ICT projects to ICT Team lead.
Maintain service levels in terms of availability, capacity planning, IT service continuity, and information security.
Support service transition activities including change management, service asset and configuration management, and release and deployment management.
Support service operation through event and incident management, access management, and request tracking and fulfilment.
Relevant Qualifications / Experience:
Possess a relevant tertiary qualification in Information Technology or relevant work experience.
Certification in Linux and/or Windows, VMware and Azure is a plus.
5+ years of experience in the following:
Linux and Windows operating systems.
Virtualization technologies.
Maintaining Microsoft Server Environments.
Managing Microsoft Active Directory.
3 years of experience in Azure and Office 365 administration.
Hands-on experience and knowledge of LAN, VLAN, Wireless, and VPN technologies.
Experience in supporting internal end-users.
Familiarity with vulnerability/patch management solutions like WSUS.
Knowledge of Microsoft Azure.
Familiarity with Enterprise Monitoring solutions.
Basic understanding of web services such as Apache, Tomcat, and IIS.
Familiarity with Cobit/ITIL frameworks.
Understanding of security principles.
Strong hands-on experience and knowledge of firewalling and traffic management.
Hands-on experience with backup and replication solutions.
Understanding of storage technologies.
Job ID:
J104282
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