IT Support Technician
4 days ago
Are you a skilled IT Support Technician with a passion for providing exceptional technical support? Do you thrive in a dynamic work environment and enjoy solving complex IT issues? If so, we have an exciting opportunity for you to join our team at Just Plain IT as an IT Support Technician.
Position Overview: As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client's IT systems. Your primary responsibility will be to provide technical support to end-users, troubleshooting hardware and software issues, and resolving network problems. Additionally, you will assist with system installations, upgrades, and maintenance tasks.
**Responsibilities**:
- Provide technical support to end-users, responding to inquiries and troubleshooting IT-related issues.
- Diagnose and resolve hardware and software problems for desktops, laptops, printers, and other peripherals.
- Collaborate with the IT team to implement system upgrades, patches, and security measures.
- Assist in the management of network infrastructure, ensuring smooth connectivity and resolving network issues.
- Maintain accurate records of support requests, resolutions, and equipment inventory.
- Educate and guide end-users on the proper use of hardware, software, and systems.
- Stay up-to-date with the latest industry trends and technologies, providing recommendations for improvement.
- MS 365 administration and management
**Requirements**:
- Minimum of 2 to 3 years of experience in IT support or a similar role.
- In-depth knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Strong understanding of network protocols, TCP/IP, and LAN/WAN configuration.
- Experience with Active Directory, Microsoft Exchange, and Office 365.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaborate effectively within a team.
**Salary**: R10,000.00 - R15,000.00 per month
Ability to commute/relocate:
- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
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