Technical Support Technician
2 weeks ago
My client is a highly respected organisation within South Africa and London. They used their expertise to develop the most advanced, accurate and reliable golf tracking system in the world.
They not only excel in their specialized hardware, but they also provide the best user experience possible through its interactive app and in-bay displays.
Position details:
Type:
Permanent
Primary purpose:
As a support technician, you will be monitoring and maintaining the computer systems and networks for our Inrange sites Worldwide in a technical support role.
If there are any issues or upgrades required, such as machines going offline, network and internet issues or software upgrades, you will be the first line support.
Managing software and other computer systems, diagnosing what could possibly be wrong, problem-solving technical problems, over the phone or through video calls and afterwards loading issues onto our helpdesk platform.
Job description / core competencies:
Working with clients/colleagues to identify technical problems and advising on the solution.
Logging and keeping records of client/colleague queries.
Updating our online support documents so colleagues can troubleshoot any problems.
Testing and fixing faulty equipment through basic troubleshooting.
Dealing with daily customer issues appropriately.
Working out of office hours daily and minimum of two weekends a month.
Travel requirements:
Travel to local and international sites may be required on an ad hoc basis.
Location (country, city):Somerset-West, Cape Town
Job Qualifications, Skills & Experience:
Good grades in English, Math and IT or Science.
Minimum of 2-3 years working experience
An additional computing course:
BTEC, National Certificate, Diploma or equivalent.
Independent problem solver and analytical thinker.
Perseverance.
Ability to work under pressure.
Dependable, responsible and collaborative.
Supportive Team Player.
Fast learner.
Self-driven.
Self-motivated and able to demonstrate initiative.
Excellent communication skills.
The ability to explain your approach and the process you follow.
Excitement about technology.
Good understanding and being comfortable working on computers (Windows, Linux & Android operating system, Google).
Beneficial Technical Experience
General understanding of network environments (WAN/LAN)
- A good understanding of network infrastructure
- Switches
- Routers
- Cabling
- UPS
- Wifi AP's
Computer hardware
- Troubleshooting
Non-Technical Skills
Able to work well in a team as well as individually.
Able to accurately plan and prioritize work.
Excited about learning, pushing technical limits and finding new solutions.
Good analytical and problem-solving skills.
Being able to communicate with clients in a professional manner.
Nice-to-haves
Worked in a technical support environment before.
Being involved in testing scenarios for software before release.
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