Helpdesk Operator

5 days ago


Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a Helpdesk Operator who will be responsible to
- Helpdesk Operations
- Answer calls, record work order request, issue work orders and purchase orders
- Daily, weekly, Monthly Reports
- Mange effective filling system for the site
- Order stationary and Groceries

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell

**Duties & Responsibilities**:
**Compliance Checking**:

- Ensure effective filling system onsite for both TFS & MBSA is implemented and maintained for all site related documentation, these will include work orders, job cards invoices and certification
- Responsible for checking invoices: ensure all supporting documents are available before it is processed. Ensure exceptions and queries are addressed in a timely and expedient manner and escalated to appropriate management where applicable.
- Issue groceries and stationary to TFS staff as and when required
- Conduct daily inspections of various areas to ensure standards are adhered to by TFS staff
- Assist with call centre, record calls and issue purchase orders for work as approved by manager
- Liaise directly with walk-in queries related to supplier or employee queries
- ISO 9001; 14001 & 18001 - Quality, Environmental and Health & Safety Standards:

- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.

**Skills and Competencies**:

- Good report writing and presentation skills.
- Attention to detail.
- Ability to plan, organise and control own work effort.
- Ability to manage more than one situation at a time.
- Ability to display professionalism.
- Ability to follow up.
- Must be customer focused.
- Excellent Communication Skills and Relationship Management Skills
- Customer Service Centric
- Relationship management skills
- Team and project focused
- Strategic planning skills
- Problem solving and Analytical Skills
- Ability to work under pressure
- Excellent Communication Skills and Relationship Management Skills

**Qualifications**:

- Grade 12
- Matric
- Computer literacy (Advanced, Excel MS Word, MS Outlook)
- Interpersonal skills
- Ability to meet schedules and time deadlines
- Good communication skills (verbal and written)
- Courteous and tactful with customers/ suppliers
- Planning and organisational skills



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