IT Helpdesk Administrator

2 months ago


Durban, South Africa Hirt & Carter Full time

**_IT HELPDESK ADMINISTRATOR _**
**_HIRT & CARTER _**

**_DURBAN
- **

**_CORE PURPOSE OF THE JOB: _**
Facilitate technical support requests via the process of logging and assigning calls. To ensure users are provided
with feedback regarding the status of a logged call and to provide first-line support to users.

**_KEY PERFORMANCE AREAS:_**
- Follow standard helpdesk operating procedures by accurately logging all helpdesk faults using call tracking

software within SLA
- Provide timeous feedback to respective stakeholders
- Provide daily and weekly reports to Management containing summary of calls logged
- Accurate asset tracking data capturing

**_QUALIFICATIONS / EXPERIENCE:_**
- Relevant tertiary qualification with at least 3-5 years relevant experience in a fast-paced corporate

environment
- A+, N+ will be advantageous
- Advanced computer skills

**_BEHAVIOURS & ATTRIBUTES: _**
- Service orientated
- Attention to detail
- Excellent reporting and communication skills
- Ability to manage multiple priorities
- Team player

The advert has minimum requirements listed.



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