IT Executive

2 months ago

Durban, South Africa Ison Xperiences Full time

I.T Executive

**Attributes**
- Experience in providing IT support
- Escalating unresolved problems as per the Escalation processes.
- Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
- Call logging & follow-up action with the principal Vendors (HP, Dell, and others) for warranty related incidents keeping helpdesk informed.
- Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around. Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
- Arranging/ downloading from Internet and loading of drivers of peripherals, as & when need arises.
- Configuration/ reconfiguration of client machines to ensure optimum performance and service availability to all users.
- In case of hard disk failure, you should retrieve the data & transfer to the replaced disk
- Ensuring latest version of antivirus software is loaded on all Pcs / Laptops & is active at all times.
- Ensuring process ISMS policy on process systems
- Call logging & follow-up action with the principal Vendors Tata / Airtel, HP, Dell and others) for warranty related incidents keeping helpdesk informed
- Operating Systems (OS) installation /re-installation, upgrades, and patches for desktops when necessary.
- Marinating day to day IT checklist liker Dialer, server, incident tracker, uptime tracker.

**Eligibility**
- Matric is essential
- I.T Qualification

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