IT Service Desk Executive
2 weeks ago
Company Description
Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.
We are one of the world’s fastest-growing number of talented people across our expanding global network. We are Google’s leading global partner. And our close relationship is growing where we are, what we do and how we deliver it. And to do this, we want to grow our skillset. We’d like you to join our journey as ONE Jellyfish.
**Job Description**:
**The Job**:
- Providing IT support to all users globally via the Company Service Management Tool
- Delivering a high level of customer service when assisting staff in resolving IT issues
- Ensuring all issues are logged and documented via the Company Service Management Tool
- Ensuring a thorough understanding of user requirements and needs
- Following up issues, to minimise any adverse impact on productivity or business oberation
- Working proactively to troubleshoot potential problems before they arise
- Desktop imaging and operating system deployment to new and existing hardware
- Installing authorised software to laptop and desktop machines
- Conduct fault finding to laptops, desktop machines and handheld devices
- Creating user accounts and managing mailbox and VOIP phone system administration
- Producing and maintaining departmental procedures, checklists for tasks and FAQ sheets
- Performing daily checks, such as system backup checks and ensuring records of checks are maintained
- Interest in cloud computing, G Suite for Enterprise
- Keeping abreast of industry news and updates
- Coming up with new ideas how to improve departmental processes/procedures
- Ensuring skill base is kept up to date, including passing any applicable technical exams
- Managing Ad-hoc project work, as required
**Qualifications**:
**Requirements**:
- Previous helpdesk software experience
- Previous experience of working in a user/customer facing environment
- Certifications achieved for Windows and/or Google products
- Experience in using G Suite for Enterprise
- Experience using JAMF Pro
- Experience in providing IT support, ideally in a helpdesk environment
- Experience in using Microsoft Windows 8.1 / 10 desktop operating systems
- Experience in using MacOs desktop operating systems, desirable
- Possesses strong interpersonal and communication skills, with all levels of personnel
- Good time management and priority handling
- Ability to multi-task in a fast-paced working environment
- Can demonstrate excellent problem solving skills
- Ability to work proactively to troubleshoot issues before they arise
Additional Information
**_
**_ Equal Opportunity Employer:_**_ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._
- Flexible working
- Annual Bonus
- Anniversary Increase
- Training and Development
- Life Assurance
- Employee Assistance Programme - Counseling
**_ Equal Opportunity Employer:_**_ Jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form _here_._
- Flexible working
- Annual Bonus
- Anniversary Increase
- Training and Development
- Life Assurance
- Employee Assistance Programme - Counseling
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