Cx Operations Coordinator

2 days ago


Cape Town, South Africa Boldr Full time

The CX Operations Coordinator is a full-time member of the CX team that reports directly to the Senior Ops Specialist - Returns.

The CX Order Management Coordinator is a natural team player and has a demonstrated ability to work cross-functionally and productively with stakeholders within the CX org and across the company, especially with members of the front-line support team. They are an excellent and clear communicator with a proactive approach to problem solving, information gathering, and information sharing. At the same time, they are able to work independently and problem-solve through resourcefulness, creativity, and self-directed initiative.

Key Responsibilities Include:

- Managing La-Z-Boy (LZB) serviceability submissions
- Daily address validation in Shopify
- Assist in manual fulfillment of orders as needed
- Assist with and own components of the CxOPS CS Support Asana board in conjunction with Senior Ops Specialists
- Unfulfilled orders
- Fulfilled orders
- Ability to answer front-line support tickets during times of high need or when OMS work is low

Fill in for Ops Specialists during times of absence for PTO, illness, or other need Additional responsibilities and duties as needed

**Requirements**:
**Requirements**:

- At least a bachelor’s degree in any field you’re passionate about
- 50-60 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools

**Benefits**

Salary and Benefits


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