Application Support Engineer

2 days ago

Cape Town, South Africa Datafin Recruitment Full time

ENVIRONMENT: Our client is a leading provider of cloud Contact Center and Customer Experience (CX) solutions in Southern Africa, delivering advanced technology to a diverse and dynamic customer base. They are looking to appoint a skilled, experienced, and dedicated CX Software Engineer to join their Professional Services team. The role involves contributing to the design, development, testing, and support of the Contact Centre and CX applications, ensuring the successful delivery of business solutions. This opportunity has arisen due to the companys ongoing growth. DUTIES: Design, develop, test, document, deploy, and support high-quality business solutions Coordinate with other developers and stakeholders regarding status, technical issues, and creative solutions. Collaborate with other software developers, project managers, and IT engineers to implement Company CX solutions. Build custom dashboards and reporting solutions within Company CX Build custom models, views, and search filters according to client requirements Act as a technical expert on Company CRM projects (implementations, customizations, migrations, and more). Integrate existing systems and services into the CX architecture. Implement best development practices for efficiency and architectural design. Provide end-user support for CX applications via cases logged at the Service Desk Escalate support queries to 3rd party upstream providers where required Be available to fulfil Standby Support role as required in accordance with published rosters from time to time REQUIREMENTS: 1-2 years of experience building, developing, and deploying applications Expertise in implementing coding best practices and guidelines 1-2 years of programming experience in Python 1-2 years experience with programming and markup languages such as Javascript, XML, HTML and CSS 1-2 years experience of relational databases e.g. SQL, PostgreSQL (qualifications advantageous) 1-2 years doing integration with third-party systems using APIs In-depth understanding of the Odoo framework, including its architecture, modules, and ORM (Object-Relational Mapping) is advantageous Previous experience with CRM or ERP systems advantageous Ability to quickly solve software development issues. Proficiency in using version control systems like Git for collaborative development and code management ATTRIBUTES: A problem-solving mindset good at creating solutions with software Experience configuring and customising CRM applications A Team Player who is reliable and detail-oriented A self-starter with a deep sense of curiosity and desire to learn Ambitious and looking for a career, not a job. While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. COMMENTS: When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here OR e-mail a Word copy of your CV to wendydatafin.com and mention the reference number of the job.

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