Head of Operations

2 weeks ago


Cape Town, South Africa IIE Rosebank College Full time

Rosebank College - **Head of Operations**

**Campus/Business Unit**:
Cape Town

**Direct Reporting Line**:
Campus Head

**Job Purpose**:
Direct management of academic operations delivery (admissions, assessments, and certification) and overseeing the management of academic operations programmes under the supervision of the Campus Head. The mandate includes managing the operational efficiency and quality assurance of the academic operational department’s processes and paying particular attention to customer service.

**Key Performance Areas**:

- Quality Assurance through overseeing the delivery of and ensuring the compliance with academic processes and policies.
- Academic operations management with respect to admissions, assessments, certifications, and programme management
- Personal management relating to the recruitment, management, and development of the Operations Teams.
- General management in terms of customer service to students, query resolution an audit readiness.

**Person Description**

Competencies
- Operational efficiency and ability to implement policies and procedures
- Problem solving skills and solutions driven
- Sound communication and interpersonal skills
- Strong attention to detail
- Manage a large and diverse team
- Ability to accept criticism and feedback
- Ability to maintain good working relationships with campus employees, training service providers and contract employees.
- Maintain confidentiality
- Analytical skills to manage data files

**Education**:

- Minimum: Degree preferably in Commerce or Business Administration
- Ideal: Post Graduate Qualification

**Work Experience**
- Minimum 3-5 years’ experience in an academic operational administration position
- Minimum 3-5 years general management experience; including:
Recruitment and selection of resources

Disciplinary Management

Performance Management

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)



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