Head of Operations Manager Bpo

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented. Minimum...

As the Senior Operations Manager you are responsible for the performance of all employees within your remit. Key objectives is to provide an employee-oriented, high-performance culture that emphasizes on empowerment, quality and productivity while ensuring that company goals are achieved and exceeded. **Minimum requirements**: - Matric - Related...

Are you ready to embark on an exciting career in the outsourcing industry? iContact BPO is currently seeking dynamic and enthusiastic individuals to join our Outbound Retrieval Campaign, a USA-based initiative. As a outbound Representative, you will play a crucial role in ensuring smooth communication and data retrieval from medical facilities. **Key...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry. In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. **Minimum Requirements**: - 8 years of experience with Life and Annuities Retirement Plan Services × General loans eligibility and Transaction processing × Hardship Withdrawals and High-Risk Transactions × Pension Risk...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface,...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Education and Preferred Experience:Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.Possess financial sector experience.Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.Showcase a proven track record in operational...

ELIGIBILITY Internal & External CLOSING DATE 11.08.2023 REFERENCE NUMBER SS 57/23 Ext SALARY **TCOE**: R 1 174 257 - R1 633 DEPARTMENT Support Services (S&S) DIRECTORATE SAFETY AND SECURITY Head Operational Support **Requirements**: - An appropriate B Degree - 8 years relevant experience in an administrative management, public safety...

**Job description** We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents. **REQUIREMENTS**: - Matric/Grade 12 Certificate - Minimum of 2 year recent Team Management experience in a contact centre (BPO environment...

The QA Manager is responsible for overseeing and improving the quality of our contact center operations, with a strong focus on enhancing customer satisfaction (CSAT) while effectively managing the team of quality analysts. This role plays a crucial part in ensuring that all processes and policies are executed to deliver a superior customer experience and...

The Head of Operations is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office...

As a Training facilitator you will be directly responsible for the performance of trainees in the training phase. These will include all levels of staff going through initial new hire customer advisor training and upskilling of existing advisors. **Skills and Knowledge** - Minimum Matric - Training qualifications preferable - Successful track record and a...

**Job Overview** For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client...

Capita’s job vacancy, Career and Recruitment Job title : Head of Continuous Improvement jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description: Head of Continuous Improvement Improvement culture across the entire organisation. Working with...

Capita’s job vacancy, Career and Recruitment Job title : Head of Continuous Improvement jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description: Head of Continuous Improvement Improvement culture across the entire organisation. Working with...

**Great news! amplify5 is growing!** Our client is a leading international provider of essential business services to small businesses, delivering efficiencies and consistent business value for organisations. We are looking for a dedicated, outgoing, bubbly, tenacious and driven individual with proven experience of lead generation and sales...

Must have a relevant completed Degree (Preferably Post Graduate) - Minimum 8 years work experience; preferably from BPO background - Should have managed Teams for at least 3 years - Basic knowledge of offshoring technology set-up like Bandwidth utilization - Inbound call center experience is essential - Some level of experience in Back-office transaction...

**Calling all contact center agents that are willing to work night shift US hours.** **Requirements**: - Experience in Sales or Telemarketing. - Experience in Customer Service. - Experience in Sales. - Must have 6-12 months contact center experience or high-end retail. - International BPO experience advantageous. - Correctly manage time during contact...

Capita's job vacancy, Career and RecruitmentJob title : Head of Continuous Improvement jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 08, 2024Quick Recommended LinksJobs by LocationJob by industries Job Description:Head of Continuous ImprovementImprovement culture across the entire organisation. Working with colleagues in the UK and...