Head of Operations Transformation

2 weeks ago

Cape Town, South Africa Surgo HR & Training Full time

Surgo has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence. They urgently seek to employ a Head of Operations Transformation to join their team.

**Job purpose**:
As part of the Life and Annuities TPA business, our client use services for execution of End to End delivery of services in the TPA Value chain/ customer journey

The operations of these services are placed in multiple delivery locations including US, India, South Africa and Philippines

These services include both back office and contact center across the customer journey

Expected to have a very thorough understanding of the end to end business model

Be able to connect the dots across the customer journey/value chain and processes across locations and manage the teams, who will be responsible for the geographies

Highly regulated business from regulators, hence regulatory framework understanding will need to be acquired

Good understanding of Front Office Back Office integration / One Office concept and execution

This business model is experiencing significant growth and the role is expected to lead the RFX process from a digital transformation perspective

**Key Responsibilities**:
Understand TPA technology ecosystem and how services get delivered for L&A blocks of business

Accountable for the Transformation Roadmap creation, solutioning and delivery for the Life and Annuities Third Party Administrator (TPA) business

Responsible for Diagnostic to Solution Proposal creation for Digital projects

Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations

Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset

Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables

Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition

Create best in class products by integrating firm’s product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc

Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients

Manage client visits for prospects, existing clients with respect to transformation presentations

Provide transformation solutions and roadmaps for new deals / pursuits

Contribution of creation of showcase content, though leadership white papers, collaterals Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations

**Skills**:
Technical Skills

Strong Life Insurance domain

Understanding of key delivery functions Regulatory and Compliance requirements, claims, policy servicing will be an added advantage

Experience with Life Insurance platforms

Experience with Process Diagnostics and Solutions development

**Good understanding of Digital Solutions**: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management

Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook

Proficient with MS-VISIO for flowcharting/process mapping software

Experience of packaging and showcasing capabilities and solutions

Soft Skills (Desired)

Strong Interpersonal skills and calibration skills

Excellent written and oral Communication

Strong Presentation skills

Clear through process to think through

Multi-tasking and prioritizing ability

Project management skills to drive improvement projects / initiatives

Soft Skills (Minimum)

Strategic focus and strong business acumen

Demonstrates a global mindset

Demonstrates an intellectually agile and analytical approach and thought process

Is a brand ambassador

Conformance to policies / compliances with auditing skills and eye for details

Ability to coach and give feedback on an ongoing basis

Problem solving skills

Ability to resolve conflicts constructively and lead in a continually challenging environment

Accountabilities

Develop value and innovation strategy aligned to key clients’ strategic priorities

Support in strategic priorities for driving value capture

Collaborate with teams to strategize and execute value and innovation

Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program

Support in building best practice compendium on domain led solutions

Support in developing capabilities for business development

  • Operational Support: Head

    2 days ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Internal & External CLOSING DATE 11.08.2023 REFERENCE NUMBER SS 57/23 Ext SALARY **TCOE**: R 1 174 257 - R1 633 DEPARTMENT Support Services (S&S) DIRECTORATE SAFETY AND SECURITY Head Operational Support **Requirements**: - An appropriate B Degree - 8 years relevant experience in an administrative management, public safety...

  • Head of Operations

    Found in: Talent ZA C2 - 1 week ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office...

  • Savca Head of Operations

    6 days ago

    Cape Town, South Africa South African Venture Capital and Private Equity Association (SAVCA) Full time

    SAVCA is looking for an energetic, service-orientated Head of Operations to join its small and close-knit team to support its work in promoting the private equity and venture capital industry in Southern Africa. As the Association continues to grow its Member and partner-base, the efficiency of processes and strength of its collaborations become a critical...

  • Digital Transformation Executive

    5 days ago

    Cape Town, South Africa Surgo HR & Training Full time

    SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and...

  • Head of Operations

    2 weeks ago

    Cape Town, South Africa Tracking Talent Full time

    A multinational Investment Management company is seeking a Head of Operations to join their Operations Department. This role is responsible for oversight and overall responsibility for the day-to-day operations of the business, including post trade settlements and private client administration across the equities, derivatives, and bond markets, locally and...

  • Business Analyst

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa HR Genie Full time

    Our client is looking for a Business Analyst - ERP transformation to jointheir team. The role is responsible for supporting the ERP transformation local business lead in various projects and tasks during the template, deployment and testing phases (e.g. Master data cleansing, process review, risk analysis etc.). The Business Analyst is further responsible...

  • Head of Direct

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Sanlam Full time

    JOB PURPOSE To lead the Santam Direct team to deliver on its vision and strategic objectives. PRINCIPLE ACCOUNTABILITIES Lead the business in delivering on the set business objectives and expectations of the Santam Board which includes but are not limited to: delivering the profit and growth objectives of Santam Direct and delivery of...

  • Transformation Data Quality Controller(3-year

    7 days ago

    Cape Town, South Africa SET Recruitment Consultants Full time

    Transformation Data Quality Controller Market-related Salary Cape Town **Purpose of Role**: To provide administrative and operational support on all aspects of transformation, funding, and data, including the Operational Management System (OMS) and Administrative Management System (AMS) of SA Rugby. **Key Duties**: **Transformation** - Screening and...

  • Senior Manager: Finance Transformation

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa KPMG-SouthAfrica Full time

    KPMG South Africa is a multinational firm with an ambition to be the most trusted and trustworthy professional services firm in the world. KPMG is investing aggressively in the Western Cape Advisory market - this led to us restarting our Digital Consulting business in the Western Cape in April 2023. We currently have three team members on the ground in Cape...

  • Group Human Resources and Transformation Manager

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Feedem Recruitment Full time

    The Feedem Group seeks to appoint a Group Human Resources and Transformation Manager who will drive the People strategy for a large national outsourced food and services group, ensuring alignment of its People strategy with the business objectives.Established in 1975, Feedem is a large contract catering and associated services company in South Africa which...

  • Head of Operations Pkf Cape Town

    6 days ago

    Cape Town, South Africa PKF Cape Town and PKF Stellenbosch Full time

    PKF Cape Town is looking for a **Head of Operations **to join their team! The Head of Operations will be responsible for overseeing the day-to-day operations of PKF Cape Town. This will include managing staff, developing, and implementing operational policies and procedures, and ensuring that all departments (Admin, Backoffice, Accounting, IT, HR, Tax,...

  • Head of Operations

    4 days ago

    Cape Town, South Africa Mass Staffing Projects Full time

    A large renewable energy company with offices around the world is looking for a Head of Operations - Installation and Construction. Join a firm with a reputation for excellent management, and recognised as a leader in their industry worldwide. **Minimum requirements**: - Bachelor’s degree in engineering or related discipline is preferred. Other degrees...

  • Technology & Digital Transformation Manager

    5 days ago

    Cape Town, South Africa Cape Town Tourism Full time

    **_Be the connector between Technology and Business at Cape Town Tourism!_** Rarely do you come across a career opportunity to work for a globally recognised destination marketing company where you have the freedom to explore while simultaneously making a positive societal impact on the lives of Capetonians through tourism. This role will suit an...

  • Head: Financial Risk Management

    6 days ago

    Cape Town, South Africa Santam Full time

    What will you do? **Santam’s Risk Office has a position available for a Head**: Financial Risk Management. This position is based at our Head Office in Bellville and will report to the Chief Risk Officer of the Santam Group. The financial risk management function performs its duties as set out in the FRM charter, which includes technical provisions,...

  • Group Human Resource and Transformation Manager

    6 days ago

    Cape Town, South Africa Feedem Recruitment Full time

    **Job Advert Summary**: The Feedem Group seeks to appoint a Group Human Resources and Transformation Manager who will drive the People strategy for a large national outsourced food and services group, ensuring alignment of its People strategy with the business objectives. Established in 1975, Feedem is a large contract catering and associated services...

  • Head Telecommunication Electronic Techn

    5 days ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 20.03.2024 REFERENCE NUMBER CS 23/24 Ext SALARY **TCOE**: R1 174 257-R1 633 009 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Head Telecommunication Electronic Techn **Requirements**: - Minimum of a relevant BSC Electronics/ Bsc Light current Electrical engineering. -...

  • Digital Transformation Manager

    2 weeks ago

    Cape Town, South Africa TrudyQ Consulting Full time

    The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability...

  • Head of Learning and Development

    6 days ago

    Cape Town, South Africa Ikwezi Human Capital Full time

    Head: Learning and Development, Human Resources who will be based in Sandton, Johannesburg or Belville, Cape Town. **MUST HAVE INSURANCE INDUSTRY EXPERIENCE.** **JOB OVERVIEW**: The role is responsible for integrated learning and development across the Group. In this role the incumbent will collaborate with the senior business leaders to develop the...

  • Product Head: Business Improvement

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa Set Consulting Full time

    Product Head: Business Improvement R1.3m - R1.8m plus incentives and bonus Cape Town Superb career opportunity with leading financial services group for highly experienced consultant to take ownership and accountability for the Business Improvement team, responsible for providing business engineering insights/designs, unlocking business efficiency and...

  • Product Head: Business Improvement

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Set Consulting Full time

    Product Head: Business ImprovementR1.3m - R1.8m plus incentives and bonusCape TownSuperb career opportunity with leading financial services group for highly experienced consultant to take ownership and accountability for the Business Improvement team, responsible for providing business engineering insights/designs, unlocking business efficiency and...