Senior Team Manager: Card Acquiring

3 days ago

Johannesburg, South Africa Nedbank Full time

**Job Req**
- 137325
- Closing Date
- 17 December 2024
- Location
- Sandton
- Talent Acquisition Specialist
- Poppy Mlotshwa

**Job Purpose**
- To inculcate a service and change governance culture by defining and executing a Service Model and Framework. Manage and measure continuous improvements and enhancements of service delivery by building Service Management competency within department and managing relationships with all stakeholders to support the achievement of the business strategy, objectives and values through the relevant processes and governance frameworks.

**Responsibilities**:

- Implement Service Management Strategies.
- Execute service objectives aligned to Cluster and business needs in accordance with cost, time and resources.
- Manage operational costs and project drivers in accordance with defined budgets and targets.
- Develop and manage stakeholder relationships to support business strategies that promote service offering / delivery across multiple channels and functions.
- Facilitate regular stakeholder engagements that enhance and expand Services Delivery Measurement and NPS adoption through reporting, analytics and benchmarking.
- Build Strategic Service Management BI analytics capability that enables business insights and decision making.
- Share knowledge and industry trends.
- Obtain buy-in for developing new and / or enhanced processes that will improve the functioning of stakeholder businesses.
- Enable client and stakeholder value through effective service delivery facilitated by Service Managers and technology enablers.
- Achieve meaningful cross cluster / departmental synergies and unlock efficiencies and opportunities.
- Manage business changes effectively enabled through an Integrated Change Governance framework.
- Manage effective and efficient system, process and people related improvements.
- Manage associated risks.
- Deliver client value through alignment with strategic intent.
- Ensure the customer services portfolio reflects the emerging needs of the customer and is transparently presented.
- Optimise customer information technology spend across the service portfolio's.
- Facilitate optimal functional service delivery.
- Ensure customer information technology spend is optimised across the service portfolio's and managed for added value.
- Manage communication strategies that enhance internal and external communications channels with specific relevance to assigned portfolio.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff.
- Maintain a capable high performing team and ensure an environment for optimal performance is created.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level
- 5-8 years Financial or service industry experience with an least 5 years in a senior management role

**Technical / Professional Knowledge**
- Change management
- Communication Strategies
- Research methodology
- Data Analysis and Interpretation
- Business Acumen
- Principles of financial management
- Principles of project management
- Behavioural Competencies
- Communication
- Customer Focus
- Driving for Results
- Facilitating Change
- Guiding Team Success
- Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • Senior Card Acquiring Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    Job Title: Senior Card Acquiring Specialist About the RoleWe are seeking a highly skilled and experienced Senior Card Acquiring Specialist to join our team at Standard Bank Group. This is an exciting opportunity for a professional who has a deep understanding of the card and payments landscape.The ideal candidate will have a solid grasp of card product...

  • Card Acquiring Relationship Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewWe are seeking a highly skilled Senior Relationship Manager to join our team in Sandown. As a key member of our client services division, you will be responsible for building and maintaining long-term relationships with high-value clients in the card acquiring space.About the RoleThe ideal candidate will have a proven track record of sales...

  • Relationship Manager: Card Acquiring

    1 month ago

    Johannesburg, South Africa Nedbank Full time

    **Job Req** - 136700- Closing Date- 07 November 2024- Location- Sandton- Talent Acquisition Consultant- Poppy Mlotshwa**Job Purpose**Responsibilities**: - To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding. - Network within Nedbank’s established silo’s and product houses to grow...

  • Relationship Mngr: Card Acquiring Amex

    1 month ago

    Johannesburg, South Africa Nedbank Full time

    **Job Req** - 136702- Closing Date- 08 November 2024- Talent Acquisition Consultant- Poppy Mlotshwa- Location- Sandton**Job Purpose**Responsibilities**: - To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding. - Network within Nedbank’s established silo’s and product houses to grow...

  • Snr Relationship Mngr: Card Acquiring

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Snr Relationship Mngr: Card Acquiring** - Requisition Number-136457- Closing Date - 25 October 2024- Location-Sandown- Closing Date- 06 December 2024- Career Stream- Client Service - Talent Acquisition Specialist- Poppy Mlotshwa**Job Purpose** - To build relationships with government; communities and civil society organs by taking banking to the people...

  • Senior Product Manager, Card Issuing

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    Job Title: Senior Product Manager, Card IssuingSalary: R2,500,000 - R4,000,000 per annumCompany Overview:The Standard Bank Group is a leading financial institution in South Africa, offering a wide range of banking and financial services.We are currently seeking an experienced product manager to lead our card issuing business. As a senior product manager, you...

  • Card Acquiring Lead Campaign Manager

    6 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#128209- Location: Johannesburg, Gauteng- Closing Date: 01 September- Talent Acquisition: Bongiwe Mchunu- Job Family- Project, Process and Product - Career Stream- Product - Leadership Pipeline- Manage Others **Job Purpose** - To develop and manage digital communications across client journeys for all card acceptance...

  • Senior Card Payments Optimisation Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Hybrid or Remote RoleLocation: Johannesburg, South AfricaPosition: PermanentIndustry: FinTechAbout Capital RecruitWe are a leading recruitment agency specialising in the FinTech sector.Job Summary:We are seeking an experienced Senior Card Payments Optimisation Specialist to join our team. The ideal candidate will have expertise in Visa and MasterCard payment...

  • Card Payments Optimisation Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Capital Recruit is seeking a highly skilled Card Payments Optimisation Specialist to join our team in Johannesburg, South Africa. As a key member of our FinTech team, you will be responsible for optimising client's card payment interchange, reconciliations, and payment network billing.Job DescriptionWe are looking for a detail-oriented professional with...

  • Fintech Card Payment Optimizer

    1 month ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    About Capital Recruit:A leading recruitment agency with expertise in the fintech industry, providing top talent to companies that shape the future of payments. Our team of experts has extensive knowledge of the latest technologies and trends in the field, ensuring that our clients always find the best candidates for their needs.The ideal candidate for this...

  • Card Payment Optimisation Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    At Capital Recruit, we are seeking a highly skilled Card Payment Optimisation Specialist to join our team. This is a permanent position based in Johannesburg.Estimated Salary: R900,000 - R1,200,000 per annumAbout the RoleThis role involves analysing fees and costs paid by banks to scheme networks (Visa and MasterCard) to identify errors and anomalies in...

  • Card Payments and Billing Expert

    2 months ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Summary:We are seeking a highly skilled and experienced card professional to join our team as a Visa/MasterCard Card Payments and Billing Expert. In this role, you will be responsible for optimizing our client card payment interchange, reconciliations, and payment network billing. Your expertise in Visa and MasterCard payment billing, interchange,...

  • Card Payments Optimisation Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Job Title: Card Payments Optimisation SpecialistAbout the Role:We are seeking an experienced Card Payments Optimisation Specialist to join our team at Capital Recruit. In this role, you will be responsible for optimising our clients' card payment interchange, reconciliations, and payment network billing.Responsibilities:Analyse fees and costs paid by banks...

  • Card Payment Optimisation Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    About the RoleCapital Recruit is seeking a highly skilled Card Payment Optimisation Specialist to join our team in Johannesburg. This is a permanent, hybrid or remote role with a competitive salary.Job Description:We are looking for an experienced professional to optimise our clients' card payment interchange, reconciliations, and payment network billing....

  • Head: Card Issuing

    17 hours ago

    Johannesburg, South Africa Nedbank Full time

    **Job Requisition and Talent Acquisition Specialist Contact** **REQ**: 137236 **Role**: Head: Card Issuing **TA Specialist**:William Mtsweni **Advert Closing Date**: 01 January 2024 **Job Family** - Project, Process and Product **Career Stream** - Product **Leadership Pipeline** - Manage Managers **Job Purpose** - Head: Card Issuing will be...

  • Card Payments Expert: Optimizing Interchange and Reconciliation

    3 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    About the Role:Capital Recruit is seeking an experienced Card Payments Expert to join our team. As a key member of our Fintech company, you will be responsible for optimizing card payment interchange, reconciliations, and payment network billing.Key Responsibilities:Analyzing fees and costs paid by banks to scheme networks (Visa and MasterCard)Identifying...

  • Card Payment and Billing Optimization Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    About Capital Recruit:A Fintech company that provides revenue opportunities and cost optimizations for banks card payment programs globally, leveraging proprietary technology to deploy sophisticated software algorithms that detect discrepancies, errors, and patterns in scheme networks invoicing and bank data.In this role, you will be responsible for...

  • Card Payments and Billing Optimization Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Capital Recruit Full time

    Capital Recruit is seeking a highly skilled Card Payments and Billing Optimization Specialist to join our team in Johannesburg, South Africa. The estimated salary for this role is R850,000 - R1,200,000 per annum, depending on experience.Job DescriptionWe are looking for an expert with extensive knowledge of card payments and billing systems to optimize our...

  • Senior Specialist: Card Schemes

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary As...

  • Senior Credit Card Collections Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    We are seeking a Senior Credit Card Collections Specialist to join our team in Sandton on a 3-month contract.The ideal candidate will have a strong track record of credit card collections experience, with a focus on late-stage collections for top banks.Key responsibilities will include:Providing excellent customer service and resolving customer complaints in...