Card Acquiring Lead Campaign Manager

2 weeks ago


Johannesburg, South Africa Nedbank Full time

**Job Requisition Details**
- REQ#128209- Location: Johannesburg, Gauteng- Closing Date: 01 September- Talent Acquisition: Bongiwe Mchunu- Job Family- Project, Process and Product
- Career Stream- Product
- Leadership Pipeline- Manage Others

**Job Purpose**
- To develop and manage digital communications across client journeys for all card acceptance products and VAA (e.g., POS, Integrated, POcketPOS, POS in a box etc.) to ensure that Nedbank has a competitive suite of products for profitability, retention and growth.**Responsibilities**:

- Develop or enhance a new client journey and seek approval from stakeholders.
- Develop and implement best-in-market client journey strategies and implement accompanying digital communications with a 3-year view in mind.
- Ensure that quality and turnaround standards for campaigns, as well as operations budgets, are met.
- Ensure that the team efficiency and productivity is improved month on month.
- Ensure team effectiveness by putting in place resource plans and allocating work to team members.
- Ensure quality of delivery by reviewing and executing work and taking corrective action where necessary. Improve team efficiency and effectiveness.
- Ensure that systems and processes are effective.
- Manage operational risks through mitigation measures.
- Ensure transformational target are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Participate in the development and implement action plans to address issues raised in culture surveys.
- Create a client service culture, delivering worldclass service.
- Encourage team to generate innovative ideas and share knowledge.
- Identify clients' needs through conducting research.
- Meet all agreed client service and satisfaction objectives.
- Establish trusting working relationships with subordinates, manager, peers and other departments to deliver results through respect and regular feedback.
- Develop and maintain sound relationships with external stakeholders.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Bachelor's degree in Business and Strategy
- Minimum Experience Level- 3 years' experience in Product, Marketing or Channel Management within a service environment

**Technical / Professional Knowledge**
- Change management
- Communication Strategies
- Consumer behaviour
- Employee training/development
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Staff resource planning
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies- Customer Focus
- Decision Making
- Facilitating Change
- Innovation
- Business Acumen
- Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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