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Service Centre Manager

4 months ago

Midrand, South Africa Interfoto Full time

**Requirements**:

- 5 years experience in a similar position
- Equivalent qualification
- Dealing with retailers
- Good computer skills
- Technical leaning skill and background (electronic repairs)
- Logical thinking
- Ability to analyse and organize
- Attention to detail
- Good work attitude

**Duties & Responsibilities**:

- Managing staff -- Supervise & monitor technicians and admin staff of the service center to meet company procedure & management requirement.
- Assisting customers -- Assist on technical issues & request assistance from products department when necessary.
- Job number booking -- Repair & returns are booked according to company return policy.
- Monitor collections -- follow up the results with responsible staff
- Spare parts -- Monitor high value spare parts stock in & out and count & check stock discrepancy on the ERP system.
- Monitor Workshop performance -- Technically assist workshop on repairs, analyse unrepairable stock & find solutions, communicate & feedback product defects with the suppliers.
- Monitor exchange -- Check if all repairs and exchanges are dispatched.
- Monitor Takealot return & SAP capture -- Check if correct warehouse of returns are captured.
- Check SAP return captures -- Check the captured returns between both ERP & SAP
- Monitor Filing -- All collection & dispatch documents are uploaded on ERP system
- Housekeeping
- Stock management -- Ensure stock are allocated in right areas & handled with care (received, waiting for technician, repair in workshop, completed repair, completed return are separated)
- Technician management -- Analysis on technician individual performance
- Monitor and assist Stock transfer -- Check if transfers are conducted on time and ensure stock transfer procedure is followed correctly on both ERP & SAP
- Stock scrap -- Determine qualified scrapping stock monthly
- Reporting -- Monthly reports on; repair analysis, technician performance, products problem & solution analysis report, transfers & scraps and TakeAlot return follow ups
- Managing department -- Identify, report and resolve problems within the department.

**Job Type**: Permanent

**Salary**: R30,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/06/23