Middle Stage Collections Team Manager

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

**Purpose of the role** **Key Performance Areas** **Meet department objectives by achieving performance metrics (targets) set** - Focus on achieving all Pre Debt Recovery goals, targets & objectives set by the department: - Cash collections - Activation rates - Conversion rates - Call Quality - HC Restructures - Outsource - Meet the performance criteria...

T The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. JOB PURPOSE The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. Inbound SLA and work queues - Dealing...

To manage production process to ensure that optimal efficiencies of materials, equipment and labor are achieved, and to implement and drive continuous improvement. **Responsibilities**: - Optimize Production - Plan efficiently, use resources wisely, maximize yield, and reduce waste/downtime. - Ensure Quality & Safety - Investigate deviations, prepare for...

To manage and oversee the smooth functioning of a team of Multimedia Agents in order to achieve service levels, positive customer experiences and to build and maintain an integrated and balanced people management approach. **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Ensure correct procedures are followed and...

**Manage daily operations**: - Ensure all employees comply with policies and procedures to limit risk to the business and end customer - Ensure Quality standards are achieved within agreed SLA - Drive activations in line with budget - Manage the processing of supporting documentation within the turnaround time commitments to affinities - Submit all daily...

Western Cape, Northern Suburbs - R 6500 (SARS rates per km ) Mon - Fri: 15h00 - 18h00 A lovely family is looking for an Au pair for their 2 children **Area**:Durbanville, WC **Children’s Ages**:grade 3 age 9 and stage 4 age 5 **Working hours**:Mon - Fri: 15h00 - 18h00 **School holiday hours**: ***Same/ similar to above **Duties**:Collect from school...

This role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...

**Western Cape**, CPT - Northern Suburbs** **Negotiable Cost To Company (Market related, Negotiable)** **Opportunity Available!! Our leading client in the Logistics/ Freight sector is looking to employ a Area Vehicle Manager/ Zone Controller to join their dynamic team in Cape Town.** **Job description**: **Route planning and Management of all Collections...

**Purpose of the role** **Key Performance Areas** **Generate revenue** - Collect money on profile 0 - 2+ delinquent accounts (60-90 days) within 30 days - Obtain “promise to pay” from customers - Rehabilitate and educate customers with regards to their payment profile - Achieve daily collection targets **Efficiency and productivity** - Negotiate...

**Daily activities**: - Device rental& Payment Management: - Oversee the full lifecycle of device rental contracts, from initiation to termination, ensuring accuracy and compliance with contractual terms. - Manage the collections process, ensuring timely payments from customers and addressing any issues related to late or missing payments. - Operational...

**Role purpose** To oversee the effective and efficient management of pricing, data, and operational workflows within the Price Source & Scrubbing function. The role is focused on team leadership, process optimisation, risk management, and maintaining compliance with industry standards while driving continuous improvement. **Key Responsibilities**: **Team...

**Western Cape**, CPT - Northern Suburbs** **Negotiable Cost To Company (Market related, Negotiable)** **Opportunity Available!! Our leading client in the Logistics/ Freight Sector is looking to employ a Operations Night Shift Manager to join their dynamic team in Cape Town.** *** - **The Shift Manager is responsible for the entire operation of the...

**MAIN PURPOSE OF THE JOB**: To ensure that all legal documentation is updated and processed timeously. To analyse the accounts before initiating debtor contact and examine the historical data, evaluate the collection efforts that were tried in the past. **KEY RESPONSIBILITIES**: - Deal with accounts under debt review, administration, sequestration, debt...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Negotiable) Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Matric/ N3 essential 3 Year...

**Role purpose** **Specific duties/Key Outputs and Responsibilities**: **Team Management** - Generally motivate people to give their best results, praising them when things go well and appraising them on improvements which can and should be made. - Mentor, counsel, coach and generally support those who are not confident in their area of competence, building...