Confirmations Team Manager
2 weeks ago
**Manage daily operations**:
- Ensure all employees comply with policies and procedures to limit risk to the business and end customer
- Ensure Quality standards are achieved within agreed SLA
- Drive activations in line with budget
- Manage the processing of supporting documentation within the turnaround time commitments to affinities
- Submit all daily queue reports
- Ensure management controls and reporting are in place to provide appropriate visibility of teams performance both at a process and people level
**Coaching and mentoring of team**:
- Identify training needs and ensure adequate training and coaching takes place
- Weekly coaching sessions conducted with all agents and progress management
- Develop the team through motivation, counselling, coaching, soft skill training and product knowledge education
- Conduct QA audits for all agents on a weekly basis
**Team Administration**:
- Ensure new starters effectively transition into the team
- Conduct probation review meetings during first 3 months of employment
- Address any behavioural concerns in line with the Company’s Disciplinary Policy
- Manage the team’s absenteeism in line with the Company’s Absence Management Policy i.e. return to work etc.
- Submit all daily attendance and adherences to workforce management
- Ensure trackers (IR, Absence & PIP) are updated on a daily basis
- Ensure all leave transactions is processed on ESS
- Manage the waybill and overtime/special time to payroll
**Team performance, monitoring and reporting**:
- Set, track and report on individual targets for each agent within the team
- Collate and effectively utilize reports for performance management of department KPI’s
- Conduct monthly performance reviews with team
- Address any underperformance in line with the Company’s Performance Improvement Policy
**Resources & Capacity ( people & systems)**:
- Ensure that staffing is in line with demand to support turnaround time objectives (effective management of queues and staff adherences)
- Manage staffing forecasts and requirements
- Ensure effective recruitment practices when employing new employees
- Ensure the team has the resources and tools to perform what is expected of them
- Grade 12
- Minimum of 2 years’ leadership experience
- Minimum of 2 years’ business support experience in a similar role and/or environment
- Experience in Employee Relations, Poor Performance and Absence Management
- Experience in leading and managing teams of at least 12 people
- Software: MS Word, MS Excel, MS Outlook, MS PowerPoint
-
Confirmations Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is accurately assess and finalise proof of income for new and existing accounts. **Key Responsibilities** - Finalising applicants accounts by verifying their proof of income and employment - Update existing customer account who would like to have an increase in their account credit limits **Customer Services** - To achieve...
-
Property Management Team
7 days ago
Northern Suburbs, South Africa SUMMIT MANAGEMENT Full timeWe have communities that need team leaders like you. We are looking for a bright, talented, self-motivated management / caretaker TEAM for our Manufactured Home Community in the Northern Suburbs of Minnesota. TEAM consists of one full time maintenance and one part time manager/ caretaker. Duties include, but are not limited to: Manager: Customer service...
-
Customer Service Team Manager
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThis role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...
-
Customer Service Team Manager
6 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThis role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...
-
Middle Stage Collections Team Manager
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...
-
Team Manager: Early Stage Collections
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...
-
Fund Administrator: Bonds
2 weeks ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** The Senior Fund Administrator will be responsible for the execution of trade processes and controls on Local or International Bonds & Money Market. This includes processing of trades, managing repairs and confirmation of Money Market and Bond trades within the agreed deadlines, by ensuring data is accurate, timely and delivered in...
-
Senior Fund Administrator: Trades Duplications
2 weeks ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** To provide trade support on traded instruments to Institutional Clients, Asset Managers, Mancos and Insurance Companies who have outsourced part or all of their Operations to Curo Fund Services. Client scope will include all existing relationships. Specific duties Duties include but are not limited to: - Processing of all transactions...
-
BI Team Leader
7 days ago
Northern Suburbs, South Africa Be Different Recruitment Full timeOur client who is a leading law firm based in Cape Town CBD has a vacancy for a BI Team Leader to lead the BI team in all activities related to the delivery and support of data and analytics solutions that are aligned with the business strategy. The team leader will ensure the implementation of new BI and analytics solutions as well as be responsible for the...
-
Middle Stage Collections Team Manager
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...
-
Finance Controller
1 week ago
Northern Suburbs, South Africa MWeb Full time**Key Roles & Responsibilities** - Accrue for monthly expenses - Ad-hoc requests - Capture invoices - Coordinate resolution of discrepancies on goods / services delivered with originator - Facilitate online domain renewal payments. - Generate purchase orders and send the purchase order to the supplier and the requestor - Raise debtor invoices - Match...
-
Creditors Clerk
7 days ago
Northern Suburbs, South Africa Communicate Recruitment Full timeReceive and confirm tax invoices/credit notes validity from trade and sundry creditors and ensure they are duly approved Reconcile and pay the trade and sundry creditors Forecast weekly outflows for cash flow Update local and foreign purchases monthly Upload authorized payments Capture tax invoices/ credit notes using general ledger allocation Follow...
-
Debtors Supervisor
1 week ago
Northern Suburbs, South Africa Merand Corbett & Associates Full timeOur client has an exciting opportunity for a Debtors Supervisor who can support the Accountant in managing the Debtors book. Job description (but not limited to): - Assisting the Accountant in managing Debtors book: - Sending out of customer statements at the beginning of the month - Ensuring all documents are provided to customers on a timely basis to...
-
Finance Controller
2 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: Financial administration and control of financial transactions and business processes. **Job Output**: - Accrue for monthly expenses - Ad-hoc requests - Assist with fixed asset counts - Capture invoices - Coordinate resolution of discrepancies on goods / services delivered with originator - Facilitate online domain renewal...
-
Dc Team Leader
2 weeks ago
Northern Suburbs, South Africa PEP Full timePURPOSE OF THE JOB To monitor and drive the performance of the team so that operational plans and KPI’s of the DC are met whilst at the same time promoting the culture of Sikhula KunYe. KEY RESPONSIBILITIES - Ensure accuracy of counting stock - Able to handle all queries from relevant departments - Escalates daily disciplinary issues e.g. late comings;...
-
Portfolio Administrator
1 week ago
Northern Suburbs, South Africa Conova Full timeOur client, a successful and established Investment Company, based in Northern Suburbs, is seeking a Portfolio Administrator. **_ Key Responsibilities:_** - General Portfolio Administration (CIS and Models or Wrap Funds) - Focusing on the following operational processes: - Product set-up, maintenance & record keeping. - Managing & controlling all...
-
Product Technology Team Leader
1 week ago
Northern Suburbs, South Africa Gillian Barber Recruitment Full timeOverview **Qualifications**: - Diploma in Garment Technology OR - Bachelor Degree in Consumer Science (with specialisation in Clothing Management), OR - Garment design - Manufacturing technology - Garment construction and engineering - Pattern making - Grading - Production Management - Textiles (Fibres, Yarns and Substrates) - Technical Drawing -...
-
Team Leader: Supply Chain Process
7 days ago
Northern Suburbs, South Africa PEP Full timeTHE OPPORTUNITY An opportunity exists for a dynamic leader to join our supply chain team to lead a team of industrial engineers focussed on supply chain processes and continuous improvement in the PEP business. This is a fast-paced, action-packed role that will directly contribute to our supply chain success. This position will be based at our Central...
-
Team Leader: Supply Chain Infrastructure
7 days ago
Northern Suburbs, South Africa PEP Full timeTHE OPPORTUNITY An opportunity exists for a dynamic leader to join our supply chain team to lead a team of industrial engineers focussed on supply chain projects and infrastructure maintenance in the PEP business. This is a fast-paced, action-packed role that will directly contribute to our supply chain success. This position will be based at our Central...
-
Team Leader: Pep Money
2 weeks ago
Northern Suburbs, South Africa PEP Full timePURPOSE OF THE JOB Managing the daily flow of transactions and performing ledger reconciliations for VAS(value added services) KEY RESPONSIBILITIES - Testing new systems to identify user and reconciliation issues - Resolving customer queries in the appropriate time frame - Assisting vendors with transaction validations - Preparing journals - Preparing daily...