Quality Assurer

4 weeks ago


Northern Suburbs, South Africa Tenacity Financial Services Full time

**MAIN PURPOSE OF THE JOB**:

- To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes
- Assist the training department where required to support the overall Quality assurance process
- To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and Management for overall quality improvement management

**KEY ACCOUNTABILITIES**:

- Perform quality assessments, Agent coaching (where required) and inform Team Managers and Management of findings
- Participate in the design of quality assurance formats and quality standards
- Use quality monitoring data to report quality performance at team and individual level
- Provide coaching feedback to Agents on quality assurance outputs
- Provide feedback to Team Managers and Managers on the coaching
- To provide up-to-date and on-time quality assurance statistics to manage the Contact Centre outputs enabling the delivery of superior customer service within SLA targets for Operations areas
- Assist Compliance with interaction monitoring for compliance related items

**Technical and Functional Knowledge and Skills**:

- Fluency in Zulu, Xhosa or Tswana is a requirement
- Understanding of the Retail Credit Account Management business
- Strong communication (both verbal and written) and customer service skills
- Computer literate
- Ability to work in a highly competitive and dynamic environment
- Efficient in Microsoft Office

**Essential Qualifications and Experience**:

- Must have a Senior Certificate - Grade 12
- Exposure to the QA environment will be advantages
- Must be numerate and have strong attention to detail


  • Quality Assurer

    1 week ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

  • Quality Assurer

    7 days ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...


  • Northern Suburbs, South Africa Dante Personnel Full time

    Minimum requirements: Bachelor of Pharmacy qualification Must be registered with the South Africa Pharmacy Council Minimum 2 years’ experience as a Quality Assurance Pharmacist in a manufacturing site Production and quality assurance experience is critical Proven knowledge of PICS, SAHPRA, ISO 9001 and 22716 requirements Consultant: Debbie Watkyns -...


  • Northern Suburbs, South Africa Dante Personnel Full time

    Minimum requirements: Bachelor of Pharmacy qualification Must be registered with the South Africa Pharmacy Council Minimum 2 years experience as a Quality Assurance Pharmacist in a manufacturing site Production and quality assurance experience is critical Proven knowledge of PICS, SAHPRA, ISO 9001 and 22716 requirements Consultant: Debbie Watkyns - Dante...


  • Cape Town Northern Suburbs, South Africa Persona Staff Full time

    Job SummaryWe are seeking a highly skilled Junior Editorial Coordinator to join our team at Persona Staff. The ideal candidate will have a strong background in English and Linguistics, excellent communication and organizational skills, and the ability to work independently and as part of a team.Key Responsibilities:Assist with manuscript review and quality...

  • Quality Assurer

    1 week ago


    Southern Suburbs, South Africa Homechoice Full time

    Quality Assurers are responsible for monitoring and analysing sales and service interactions between agents and customers to ensure that agents are performing to the prescribed standard. This role is ideal for an individual whi is able to provide feedback to agents regarding their performance (both quality and performance) and also identify any training,...


  • Southern Suburbs, South Africa Pharma Dynamics (Pty) Ltd. Full time

    **KEY RESPONSIBILITIES** **Operational efficiency** - Contribute to the creation and implementation of best practice processes and procedures to aid and improve operational performance and timeous release of product to market. - Contribute to timeous implementation of QA projects. **Operational activities**: - Conduct, manage and coordinate batch release...

  • Quality Assurer

    2 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    **Purpose of the role** **Key Performance Areas** **Drive effective and efficient quality assessments** - Assess our quality as pre-determined by call monitoring sheet ensuring that 9 reps per day (18 calls) are achieved - Relate feedback and results in a manner that maintains and enhances self-esteem with the view of highlighting and coaching to ensure...


  • Cape Town Northern Suburbs, South Africa Persona Staff Full time

    Job DetailsJob Title: Junior Editorial CoordinatorReports to: Editor-in-Chief/Commissioning Editor/Section Editor/Guest EditorsLocation: Open-plan office environmentJob Type: Full-timeAbout Us:Persona Staff is a leading publisher of high-quality content. We are dedicated to providing exceptional service to our clients and stakeholders, and we are committed...


  • Southern Suburbs, South Africa Pharma Dynamics (Pty) Ltd. Full time

    **KEY RESPONSIBILITIES** *** **Strategy and Development** - Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance - Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems...

  • Quality Assurer

    4 weeks ago


    Southern Suburbs, South Africa Homechoice Full time

    **Drive effective and efficient quality assessments.** - Assess our quality as pre-determined by call monitoring sheet ensuring that 9 reps per day (18 calls) are achieved - Relate feedback and results in a manner that maintains and enhances self-esteem with the view of highlighting and coaching to ensure compliance - Evaluate and record the quality and...


  • Cape Town Northern Suburbs, South Africa E&D Recruiters Full time

    **Company Overview:**E&D Recruiters is a reputable recruitment agency that specializes in placing talented professionals in top companies.**Job Summary:**We are looking for a skilled CAD Quality Controller to join our team. The successful candidate will have a strong background in CAD draughting and experience with Siemens NX.**Key Responsibilities:Review...


  • Northern Suburbs, South Africa Nurture Brands Full time

    About the role: Ensure GMP Standards: Work closely with our Production Pharmacist to ensure GMP standards are strictly adhered to. Keep an eye out for any abnormalities and take action when needed. Batch Release: Ensure accurate and timely release of bulk and packaged stock. Review manufacturing and packaging documents meticulously under the guidance of...

  • Product Technician

    3 weeks ago


    Northern Suburbs, South Africa Homechoice Full time

    **Purpose of the role** Responsible for ensuring compliance of and product development to company quality management, client and technical data pack requirements.To provide and impart technical input relevant to area of expertise and accountability and to ensure the monitoring and maintenance of Quality Assurance (QA) standards by both internal and external...


  • Cape Town Northern Suburbs, South Africa E&D Recruiters Full time

    Key ResponsibilitiesThis role involves reviewing engineering CAD models and drawings to ensure they meet customer engineering standards and processes. The selected candidate will provide feedback to engineers on CAD review standards, train new employees on engineering standards, and maintain effective collaboration with cross-functional teams.


  • Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time

    **Role purpose** In this role, you should be able to function as an integral member of an agile team (Scrum). Focus areas will include following defined test approaches, test design, test execution, defect management and reporting as a member of the Scrum team. **Specific duties** **Responsibilities**: - Work with Scrum team members to gather testable...

  • Multimedia Agent

    3 weeks ago


    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service related information aligned to the Standard Operating Procedures - Access various systems as required to resolve queries and / or complaints and accurately update information - Escalate relevant queries to stakeholders to ensure resolution - Capture the...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...


  • Northern Suburbs, South Africa Tenacity Financial Services Full time

    To action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...