Quality Assurer
4 weeks ago
**MAIN PURPOSE OF THE JOB**:
- To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes
- Assist the training department where required to support the overall Quality assurance process
- To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and Management for overall quality improvement management
**KEY ACCOUNTABILITIES**:
- Perform quality assessments, Agent coaching (where required) and inform Team Managers and Management of findings
- Participate in the design of quality assurance formats and quality standards
- Use quality monitoring data to report quality performance at team and individual level
- Provide coaching feedback to Agents on quality assurance outputs
- Provide feedback to Team Managers and Managers on the coaching
- To provide up-to-date and on-time quality assurance statistics to manage the Contact Centre outputs enabling the delivery of superior customer service within SLA targets for Operations areas
- Assist Compliance with interaction monitoring for compliance related items
**Technical and Functional Knowledge and Skills**:
- Fluency in Zulu, Xhosa or Tswana is a requirement
- Understanding of the Retail Credit Account Management business
- Strong communication (both verbal and written) and customer service skills
- Computer literate
- Ability to work in a highly competitive and dynamic environment
- Efficient in Microsoft Office
**Essential Qualifications and Experience**:
- Must have a Senior Certificate - Grade 12
- Exposure to the QA environment will be advantages
- Must be numerate and have strong attention to detail
-
Scientific Affairs Quality Assurance Intern
3 weeks ago
Southern Suburbs, South Africa Pharma Dynamics (Pty) Ltd. Full time**KEY RESPONSIBILITIES** **Product release** - Assist with any/all documentation relating to product release and the accurate capturing of records and data. - Assist with the control and storage of release samples. - Perform Lot release checks according to prescribed procedures to ensure GMP compliance. - Assist with Data Logger handling and temperature...
-
Divisional Manager:quality Assurance
6 days ago
Southern Suburbs, South Africa Pharma Dynamics (Pty) Ltd. Full time**KEY RESPONSIBILITIES** *** **Strategy and Development** - Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance - Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems...
-
Quality Control Director
6 days ago
Cape Town Northern Suburbs, South Africa Persona Staff Full timeJob Summary:The Quality Control Director is responsible for ensuring that all published materials meet the highest standards of quality, accuracy, and consistency. This individual will oversee the quality control process, from manuscript receipt to final publication, and work closely with authors, designers, and other stakeholders to develop and implement...
-
Quality Assurer
6 days ago
Southern Suburbs, South Africa Homechoice Full time**Drive effective and efficient quality assessments.** - Assess our quality as pre-determined by call monitoring sheet ensuring that 9 reps per day (18 calls) are achieved - Relate feedback and results in a manner that maintains and enhances self-esteem with the view of highlighting and coaching to ensure compliance - Evaluate and record the quality and...
-
Product Technician
3 days ago
Northern Suburbs, South Africa Homechoice Full time**Purpose of the role** Responsible for ensuring compliance of and product development to company quality management, client and technical data pack requirements.To provide and impart technical input relevant to area of expertise and accountability and to ensure the monitoring and maintenance of Quality Assurance (QA) standards by both internal and external...
-
Customer Services Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...
-
Customer Services Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...
-
Multimedia Agent
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo action, resolve or escalate a range of customer queries or complaints via various communication channels in a professional and customer centric manner and perform administrative functions relating to store maintenance and staff card reconciliations. **Query Handling** - Interpret and resolve queries by providing accurate account, product and / or service...
-
Cath Lab Manager
3 weeks ago
Northern Suburbs, South Africa Careforce recruitment Full time**Cath Lab Unit Manager.** Our client, a private hospital in the northern suburbs of Cape Town, is looking for a Cath Lab Unit Manager. The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. You will be responsible for monitoring and ensuring that nursing care and...
-
Cath Lab Manager
2 weeks ago
Northern Suburbs, South Africa Careforce recruitment Full time**Cath Lab Unit Manager.** Our client, a private hospital in the northern suburbs of Cape Town, are looking for a Cath Lab Unit Manager. The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice. You will be responsible for monitoring and ensuring that nursing care and...
-
Customer Services Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...
-
Customer Services Agent
5 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo action, resolve or escalate a range of customer queries or complaints via inbound our outbound (as required) voice channels in professional and customer centric manner. **Key Responsibilities** **Query Handling** - Handle a range of customer queries and/or complaints via inbound or outbound communication channels - Interpret and resolve queries by...
-
QA Supervisor
4 days ago
Northern Suburbs, South Africa NDC Personnel & Contractors Full timeReady to make a big impact in the **food production** world? NDC Personnel & Contractors, in collaboration with an **FMCG** partner in the **Western Cape**, is actively seeking a **QA Supervisor** to implement food safety standards throughout the facility and ensure everything runs smoothly! Serve as an essential figure in upholding food safety standards...
-
Nurse Clinical Facilitator
4 weeks ago
Northern Suburbs, South Africa MHR Full time**Job Advert Summary**: MHR, one of the leading healthcare agencies, is looking for an experienced **Registered Nurse Clinical Facilitator**. This is a** **permanent opportunity** at MHR in **Bellville (Cape Town Northern Suburbs)** in Western Cape province. **BENEFITS**: - Thirteenth cheque - Pension fund membership and subsidy from the company - Medical...
-
Sales Call Centre Agent
2 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound)** who will be reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound and Inbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: -...
-
Sales Call Centre Agent
2 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...
-
Sales Call Centre Agent
1 week ago
Northern Suburbs, South Africa MWeb Full timeMain Purpose of the Job: The Connect division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound) **who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound (Cold Calling) Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job...
-
Office Cleaner
7 days ago
Northern Suburbs, South Africa Zippy Cleaning & Maintenance Full timeZippy Cleaning & Maintenance Services is an 100% Australian owned company, operating successfully and continuously since 1985. We are a Quality Assured company, committed to maintaining high standards, and our employees enjoy industry standard rates of pay and employment conditions. Cleaning Shifts being offered are Monday through to Sunday but, cleaners...
-
Systems Analyst
7 days ago
Northern Suburbs, South Africa Be Different Recruitment Full timeWestern Cape, CPT - Northern Suburbs - ( Market related)- Our client in the logistics industry is looking for a Systems Analyst to implement, maintain and support IT and information’s systems to meet the business needs of organizations and scale as organizations grow. Analyse and create tests and develop specifications and requirements for developers and...
-
Laboratory Manager
5 days ago
Northern Suburbs, South Africa Talent Evolution Full timeThe main purpose of this position is to take responsibility for the effective management and training of the laboratory employee compliment; execution and continuous maintenance of the laboratory functions, procedures, and test methods; ensuring effective operation, maintenance, and calibration of laboratory equipment and instruments on all sites; and the...