Call Centre Team Leader

Western Cape , CPT - Northern Suburbs One of the leading mobile service providers is looking for QAs for their call centre. Our client is looking to recruit QAs within the call centre in the customer services space. **Main Responsibilities** Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

Western Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...

Western Cape, CPT - Northern Suburbs - R 9000 - R 13000 Monthly Basic Salary (Negotiable) N/Subs Experience Administrator from a Call Centre needed for an online entity N/Subs Experience Administrator from a Call Centre needed for an online entity Grade 12 or equivalent Relevant computer skills Office administrative skills Support Call Centre Sales by...

Western Cape, CPT - Northern Suburbs - R 11000 - R 18000 Monthly Basic Salary (Pension. Medical Aid. Performance bonus, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin...

Western Cape, CPT - Northern Suburbs - R 12500 - R 16500 Monthly Basic Salary (Market related, Negotiable) N/Subs Outbound team leader with experience in Sales needed for a Contact Centre. N/Subs Outbound team leader with experience in Sales needed for a Contact Centre. Matric essential Qualification in Sales or Contact Centre Certificates 2-5 years’...

**Key Accountabilities / Principal Responsibilities** **Primary Duties** **Processing of faults and incidents on the CAFMS** Ensure all calls, however received, are logged onto the computer aided facilities management system Escalation of high priority calls to appropriate operational representatives Processing individual records from creation to closure...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Market related, Negotiable) Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant Our client in the Northern Suburbs has a vacancy for a Portuguese-speaking Inbound Call Centre and Admin Consultant - Matric or similar...

**Afspraak Agente /Booking Agents (Call Centre)** Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. Vereistes: - Telesales en verkope ondervinding - Vlot in Afrikaans en Engels - Goeie telefoniese etiket - Werks ure: 8 - 5 Maandag tot Vrydag - Matriek - Geen Kriminele record - Netjiese voorkoms - Gou op voete...

**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: - Achieve sales targets...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

Western Cape , CPT - Northern Suburbs R 16000 Monthly Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service...

Western Cape, CPT - Northern Suburbs - R 10000 - R 18000 Monthly Basic Salary (Negotiable) Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Western Cape N/Subs company requires the expertise of an experienced Team Lead to manage a team of inbound Salespeople Matric/ N3 essential 3 Year...

We are on the lookout for a Team Leader in WC- Noerhern Suburbs As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising...

Western Cape, CPT - Northern Suburbs - R 8000 - R 14000 Monthly Basic Salary (Negotiable) NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele NSubs Call Centre Consultant Our client wants an Agent from the Hospitality industry to support clientele Matric essential Qualification in the Call Centre...

We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. The Contact...

**Responsibilities**: - Resolve all issues escalated by the Voice and Non voice call centre teams - Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully - Respond to issues in a timely manner/escalate where required - Ensure a full knowledge of the escalation process and...

**Responsibilities**: - Resolve all issues escalated by the Voice and Non voice call centre teams - Own the relationship between call centre teams and internal stakeholders and professionally process all issues positively and respectfully - Respond to issues in a timely manner/escalate where required - Ensure a full knowledge of the escalation process and...

Furthermore, the Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history. 1. Operational Productivity - Analysing information to identify and solve account queries - Offer information to customers on transaction history - Gathering information to establish eligibility...

**RESPONSIBILITIES**: - Monitor phone calls to ensure agents are following company procedures and policies - Monitor and listen to short, medium and long calls - Monitoring of recorded calls - Monitor voice quality, product knowledge and if scripts are being followed - Assist the training department to discover weaknesses - Check for customer interaction...