Customer Contact

Career Growth Hospitality Recruitment is on the look for a Customer Contact Leader to join the team at a prestigious 5-star hotel in Cape Town. The Customer Contact Leader (CCL) reports to the Manager of Customer Contact and is responsible for ensuring their team delivers highly efficient service to every customer who contacts the hotel for travel advice and...

As the Customer Contact Leader (CCL), you will ensure that your team provides a highly efficient service to every customer who contacts Belmond for travel advice and reservations. Being passionate about exceptional sales, service, and people development, the CCL ensures that the department and individuals provide top-tier service. The CCL sets objectives to...

As the Customer Contact Leader (CCL), you will ensure that your team provides a highly efficient service to every customer who contacts Belmond for travel advice and reservations. Being passionate about exceptional sales, service, and people development, the CCL ensures that the department and individuals provide top-tier service. The CCL sets objectives to...

As the Customer Contact Leader (CCL), you will ensure that your team provides a highly efficient service to every customer who contacts Belmond for travel advice and reservations. Being passionate about exceptional sales, service, and people development, the CCL ensures that the department and individuals provide top-tier service. The CCL sets objectives to...

CONTACT CENTRE MANAGER- CUSTOMER SERVICES (JOB NUMBER: CONTACT CENTRE) - Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and...

**Title Customer Contact** **Reports to PC&L Manager** **Main Mission** The role of the Customer Contact in a plant is to ensure the customer requirement by levelling the activity of the plant production floor, at the minimum stock level possible. He or she is accountable for: - Customer communication, right usage of customer systems and tools, Customer...

Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and insights where applicable - In-depth exposure and understanding of...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. **Minimum Qualifications and Experience**: - Matric / Grade 12 - Tertiary qualification an advantage - Relevant...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. **QUALIFICATION & EXPERIENCE**: - Matric - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy essential (MS Word, Excel, Outlook, Listener) **Responsibilities and Duties**: **1....

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

**Job Advertisement: Contact Center Sales Agent** Are you a dynamic and persuasive communicator? Do you thrive in a fast-paced environment where customer satisfaction is key? We are currently seeking enthusiastic individuals to join our team as Contact Center Sales Agents. **Company Overview**:P3 People is a leading provider in financial services lead...

**Listing reference**: 017084**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To provide the required level of customer service to Clicks Group customers, to...

Advert reference: click_014144 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

Our Client in the transport industry is seeking motivated Contact Centre Consultant Interns to join their team. This role offers a fantastic opportunity to develop your skills in customer service, communication, and problem-solving. **Key Responsibilities**: - Ticket sales - Handling Enquiries - Handling Complaints - Cash-ups - General Contact Centre...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

Key Duties & Responsibilities· Dealing with both inbound and outbound calls· Talking to new and existing customers regarding their accounts· Booking appointments and completing care calls.· Processing orders for customers· Updating customer accounts· Following agreed call scripts· Updating databases...

We are searching for a dynamic and results-driven CX Contact Centre Agent to contribute to the success of SA Commercial (Pty) Ltd. As a member of our contact centre team, you will play a vital role in ensuring that our customers receive top-notch service and support.Key ResponsibilitiesHandle inbound and outbound calls, providing solutions to customer...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

Western Cape, CPT - CBD - (Market related, Negotiable) Recruitng for a ICT Manager with Contact Center experience. **5+ years of experience in Contact Centre management.** Solid track record of driving complex projects with many stakeholders to success. Customer services experience. Total Quality Management Experience / ISO9001 Experience in Agile...