Customer Contact Leader

Career Growth Hospitality Recruitment is on the look for a Customer Contact Leader to join the team at a prestigious 5-star hotel in Cape Town. The Customer Contact Leader (CCL) reports to the Manager of Customer Contact and is responsible for ensuring their team delivers highly efficient service to every customer who contacts the hotel for travel advice and...

As the Customer Contact Leader (CCL), you will ensure that your team provides a highly efficient service to every customer who contacts Belmond for travel advice and reservations. Being passionate about exceptional sales, service, and people development, the CCL ensures that the department and individuals provide top-tier service. The CCL sets objectives to...

As the Customer Contact Leader (CCL), you will ensure that your team provides a highly efficient service to every customer who contacts Belmond for travel advice and reservations. Being passionate about exceptional sales, service, and people development, the CCL ensures that the department and individuals provide top-tier service. The CCL sets objectives to...

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

Attention all Leaders and Trailblazers! Are you ready to embark on an exhilarating journey with amplify5? As we take on new and exciting partnerships, we are seeking vibrant, experienced, and passionate Leaders to join our Team. At amplify5, we're not just building a workplace - we're creating a vibrant, high-performing centre with a culture that's...

**amplify5 continue to grow!** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of...

**Title Customer Contact**: Reports to PC&L Manager Direct reports None Functional reports None **Main Mission**: The role of the Customer Contact in a plant is to ensure the customer requirement by levelling the activity of the plant production floor, at the minimum stock level possible. He or she is accountable for: - Customer communication, right...

CONTACT CENTRE MANAGER- CUSTOMER SERVICES (JOB NUMBER: CONTACT CENTRE) - Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and...

Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and insights where applicable - In-depth exposure and understanding of...

**Customer Care Team Leader** CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities. **Responsibilities** - To guide and support team members - Driving...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

Are you a highly organised, detail-oriented professional with a knack for administrative tasks and a passion for pet products? Pack Leader Pet Products (Pty) Ltd is seeking an Admin and Invoicing Clerk to join our dynamic team in Stikland, Western Cape. If you're a team player who thrives in a fast-paced environment and excels in meeting deadlines, we want...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

Are you a highly organised, detail-oriented professional with a knack for administrative tasks and a passion for pet products? Pack Leader Pet Products (Pty) Ltd is seeking an Admin and Invoicing Clerk to join our dynamic team in Stikland, Western Cape. If you're a team player who thrives in a fast-paced environment and excels in meeting deadlines, we want...

**Exodus Travels is hiring a Customer Operations Team Leader in Cape Town! Start your Adventure with us now.** **About us** Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies, delivering extraordinary travelling experiences across more than 350 itineraries in 90 countries across...

We have an exciting opportunity at Sunsail and The Moorings! We are currently looking for a Customer Support Team Leader to join our pre-departure operations team based in Cape Town. Sunsail and The Moorings are two incredible brands offering customers unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and...

**JOB OVERVIEW** We are looking for a professional individual to manage our Customer Service team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should...

**About us** Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...

About us Step into the wild world of One Day Only – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy...

**Job description** **Job Overview** - Directly responsible for the development of the agents. - Manages and develops assigned team to meet and exceed performance, quality, end user satisfaction, customer satisfaction, team uptime and any other relevant key operational metrics by providing guidance, support, and education to agents. - Reviews teams and...