Plant Pc&l Customer Contact

2 weeks ago


Cape Town, South Africa Faurecia Full time

**Title Customer Contact**

**Reports to PC&L Manager**

**Main Mission**

The role of the Customer Contact in a plant is to ensure the customer requirement by levelling the activity of the plant production floor, at the minimum stock level possible.

He or she is accountable for:

- Customer communication, right usage of customer systems and tools, Customer order integrations and fulfillment at the right Engineering level,
- Customer Portal updates and management
- Finished goods inventories (TPA, Pool stock, Goods in transit, External WHs and consignment stocks if exist).

**Deliverables, Performance Indicators**
- ** Delivery performance**: customer MPM, Customer Backlog,
- **Alerts follow up**: # or alerts raised, resolution effectiveness, time to solve
- ** Cost effectiveness**:Premium freight cost to customer linked to non-proper PDP decisions,
- **Inventories**: Pool stock sizing, TPA sizing, Gap to Finished goods inventory budget

**Specific activities**

**Execution**
- Receive the customer needs in a proper format and integrate It into FCS, manage if applicable the customer portal ( Releases, shipment confirmations, empty management, ASN)
- Analyze and understand the customer needs (Including aftermarket business), discuss, comment and negotiate them with the customer to align
- Implement the PDP ( MPS) for the plant according to PIC guidance, updated customer’s needs, and PC&L manager guidance ( Weekly) and monitor the PDP execution to ensure the delivery plan and the customer needs:

- Last week performance
- Demand planning
- Production arbitration
- PDP meeting then MRP
- PDP output and monitoring (using standard tools available like Levelling board picture, diagonal, Preactor,.)
- Manage and check the pool and safety stocks levels designed during the PIC and confirmed with the PDP, ensure weekly review of the FCS min/max stock objectives,
- Follow the delivery planning to customer including returnable flows, monitor eventual gaps to plan with Traffic scheduling and lead Alerts resolutions
- Prepare the Inputs of the S&OP ( PIC) on monthly basis to be able to propose to the plant team a leveled vision of the volumes to optimize the resources, under the guidance of the PC&L manager,
- Manage any claims to customer related to Mix change or Engineering obsolescence at plant level and in collaboration with Sales department

**Process standardization and development**
- Ensure the Update and reliability of Mater data related Master scheduling
- Assist with the proper usage of PDP tools ( Pic and PDP into FCS, MIP) and Customers tools ( Customer portal for example), and is accountable for Plants work instructions
- Ensure the accuracy** **Faurecia Delivery performance reporting** **(MPM.net) and Customer portal information if applicable

**Relationship Management**
- Collaborate with internal and external stakeholders to forecast, plan and facilitate on time finished goods delivery to customers, to avoid any issues related to Engineering change management of mix changes

**Management & Training**
- Meet the code of conduct of the Company and promote it within the team. Behave as a ¨role model¨, according to the “Being Faurecia” spirit;
- Assertive, optimistic and resilient;
- Is self-aware and has a collaborative approach to working with others;
- Share all relevant information to his manager and team; Provide reporting to his manager and ensure transmission of information to the plant leadership,
- Self-motivated and able to work under pressure.

**Qualifications**
- Bachelor's degree in industrial or supply-chain management
- Multi-functional & Multi-cultural communication,
- SAP knowledge appreciated, especially PP module ( SD and MM are a plus)
- Minimum bi-lingual (English + one other languages)
- Customer orientation / Team spirit / Autonomy, rigor


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