Administrator
1 week ago
**Job Advert Summary**:
- Correctly activate a claim and link all the documentation.
- Direct cases from other areas to the relevant areas to ensure good customer experience
- Validation of the contract before tasking to the assessor
- Handle client queries and requests
- Follow up on Medical PMA
- Escalate complaint to the manager or senior assessor as required
- Adherence to internal and external governance standards and identify risk incidences
- Team work to ensure claims are processed efficiently
**Required Knowledge and Experience**:
- Attention to detail
To ensure that claims are correctly activated, the technical validation is correct and the correct policies are sent for endorsement
- Interpersonal impact
Builds trusting relationships between individuals and teams through open and honest communication.
- Team work
Co-operates and works well with others in the pursuit of team goals; shares information; supports others
- Client orientation
Displays passion in actively building and maintaining exceptional client relationships and providing superior service.
- Work & Self Management
Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes agreed tasks, on time, to required standard, and overcoming obstacles.
- Communication skills
Ability to communicate effectively in verbal and written forms
**Educational Requirements**:
Matric/ Matric Equivalent
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