Technical Support Specialist
3 days ago
The Talent Room is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring seamless service continuity.
Key Responsibilities- First-Line Customer Support: Provide timely and effective first-call resolution across various communication channels, including telephone, WhatsApp, web chat, email, and Distant-Desktop.
- Troubleshooting and Problem Solving: Troubleshoot customer-side and internal network faults using diagnostic tools, escalate unresolved issues to the appropriate teams, and ensure seamless service continuity.
- Team Collaboration and Knowledge Sharing: Support team operations by managing ticket backlogs, contributing to internal documentation, and sharing industry knowledge and technical advancements with the team to improve overall support quality.
- Analytical Thinking: Possess analytical skills to identify network issues and resolve problems effectively.
- Customer Service Skills: Demonstrate excellent customer service skills, including empathy, patience, and effective communication.
- Technical Aptitude: Have a basic understanding of PC hardware setup and configuration, as well as knowledge of TCP/IP, DNS, DHCP, routers, and switches.
- Communication Skills: Possess good written and verbal communication skills, including the ability to articulate complex technical information to non-technical stakeholders.
We are looking for a talented individual who can work independently and collaboratively as part of our team. If you have experience working with fiber networks, wireless, and Wi-Fi routers, and possess the required skills and qualifications, we encourage you to apply.
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Technical Support Specialist
5 hours ago
Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full timeWe are seeking an experienced Network Administrator to join our team at Intelligent Technical Solutions. As a key member of our IT department, you will be responsible for providing technical support and maintenance services to our clients.This role involves handling a range of tasks, from system updates to hands-on troubleshooting, ensuring the smooth...
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Technical Support Specialist
1 day ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeJob Title: Technical Support Specialist">We are seeking an experienced Technical Support Specialist to join our team at Network Recruitment.">Job Summary:">The successful candidate will provide top-notch technical support and ensure the smooth operation of all systems.">Responsibilities:">">Engage with vendors to resolve more complex incidents and ensure...
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Technical Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Potentiam Ltd Full timePotentiam Ltd is a global provider of highly qualified professionals to European SMEs.We are seeking an experienced Technical Support Specialist to join our team, providing high-quality support to our clients.Job Description:The successful candidate will be responsible for triaging and resolving incoming support requests, collaborating with stakeholders to...
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Technical Support Specialist
5 hours ago
Cape Town, Western Cape, South Africa Excis Compliance ltd Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our Excis Compliance ltd team. As a key member of our IT department, you will be responsible for providing exceptional support to our customers in French.Key Responsibilities:Customer Support: Respond promptly and professionally to incoming service desk tickets, emails, and...
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Technical Support Specialist
5 hours ago
Cape Town, Western Cape, South Africa The Vocation Station Full timeWe are seeking a Technical Support Specialist to join our team at The Vocation Station. As a key member of our technical staff, you will be responsible for providing remote support and maintenance services on desktops and occasionally servers across various Wintel technologies.The successful candidate will have hands-on experience providing remote desktop...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeThe Legends Agency is seeking a skilled Technical Support Specialist to provide critical support to their General Manager and engineering teams. This role is perfect for a proactive individual with strong technical and administrative capabilities.About the Role:Provide technical support by assisting with research, design, and development.Collect and analyze...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Twizza Full timeJob Overview:Twizza, a leading non-alcoholic beverage company in South Africa, is seeking an experienced Technical Support Specialist to join its IT team in Cape Town. This role will be responsible for providing top-notch technical support to end-users, resolving issues promptly, and ensuring seamless IT operations.Key Responsibilities:First-Line IT Support:...
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Technical Support Specialist
17 hours ago
Cape Town, Western Cape, South Africa Paracon - Gauteng Full timeJob SummaryThe Technical Support Specialist role at Paracon - Gauteng involves providing high-quality client support by efficiently resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support position that requires effective communication and problem-solving skills.Key Responsibilities• Process client...
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Technical Support Specialist
5 days ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeAt West Coast Personnel, we are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional support in a helpdesk environment, with a strong focus on software troubleshooting.We are looking for someone who excels in communication, both verbally and in writing. You will be...
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Technical Support Specialist
16 hours ago
Cape Town, Western Cape, South Africa Metacom (Pty) Ltd Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Metacom (Pty) Ltd.Key Responsibilities:First-line technical support: Provide assistance to clients via phone, email, or WhatsApp regarding network-related issues.Troubleshooting and diagnostics: Identify and resolve network problems, including connectivity issues, configuration...
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Technical Support Specialist
5 hours ago
Cape Town, Western Cape, South Africa Dentsu Aegis Network Full timeJob Overview:We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to internal users.Key Responsibilities:Assist in the implementation and maintenance of financial, HR, and operational platforms.Troubleshoot system issues and...
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SaaS Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Pure Placements Full timeTechnical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...
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SaaS Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Pure Placements Full timeTechnical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered . Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products ** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...
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Cloud Technical Support Specialist
7 days ago
Cape Town, Western Cape, South Africa Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Technical Support Specialist to join our AWS Global Support team. As a key member of our team, you will be responsible for providing expert-level technical support to our customers across a wide range of database technologies hosted on the Amazon Web Services (AWS) platform.Your primary focus will be on...
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Technical Support Specialist
5 hours ago
Cape Town, Western Cape, South Africa Electrum Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Electrum.About the RoleThis onsite position will be responsible for resolving IT challenges, ensuring smooth operation of our systems, and empowering our team with reliable technology solutions.Key ResponsibilitiesTechnical Assistance: Serve as the first point of...
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On-Premises Technical Support Specialist
7 days ago
Cape Town, Western Cape, South Africa Yoco↗︎ Full timeJob DescriptionWe are seeking a skilled installation engineer to join our team. As a technical installation specialist, you will be responsible for providing the necessary on-premises technical installation & support for our customers.The successful candidate will have 5+ years of experience in POS systems, preferably within the hospitality sector. Excellent...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Consilio LLC Full timeJob SummaryAbout the PositionWe are seeking an experienced Customer Service professional to join our Concierge team at Consilio LLC. As a Technical Support Specialist, you will provide top-notch support to our clients via phone and email while ensuring seamless execution of account management tasks.Responsibilities include:Delivering exceptional customer...
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Global Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Rentoza (Pty) Ltd Full timeWe connect talented individuals worldwide with innovative companies that want to build, transform, and scale their operations.We provide skilled global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact of good business practices.Our company culture is at our core, guided by a set of core values that bring...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa The Rank Group Full timeAt The Rank Group, we're seeking a skilled Technical Support Specialist to join our team. As an onsite EUC Support Engineer, you'll provide exceptional IT support and customer service to our mobile app development teams, office, and remote employees.About UsWe're a leading global digital gaming company driven by top-tier talent and technology. Our iconic...
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Technical Support Specialist
8 hours ago
Cape Town, Western Cape, South Africa Sabio Full timeSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and...