Key Accounts Manager

5 months ago

Northern Suburbs, South Africa AFMS Group Full time

**Portfolio Operational Performances**

**_General_**
- Accountable for overall Soft Services operations relating to project delivery performances and ensure that;
- all aspects of the required services are being delivered according to customers’ satisfaction and contract requirements.
- there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.
- Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
- Attend monthly meetings
- Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.

**_Reporting _**
- Soft Services operations performances scores including SLAs in place and compliant
- Reporting on all current and planned processes, timelines, values.

**_Compliance_**
- Prepare, check and sign off SLAs and ensure that;
- these are in line with tender and main contract. SLA in place and
- compliant according to Quality Management System (QMS) requirements.
- Ensure compliance with company agreed Levels of Authority (LOA)
- Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS

**_Financial_**
- Accountable for business operations financial Gross Profit and Net Profit outputs.

**_Client Relationship Management_**
- Regular client engagement.
- Develop client retention

**New Business Development**
- Ensure business growth and increased profitability projects.
- Take a proactive approach to identifying new business opportunities.
- Nurture and support business development client introductions and proposals.
- Attend and present presentations.
- Participate in industry events and forums
- Give guidance to marketing teams and support to Marketing teams to allow them to develop marketing concepts

**Risk Management**
Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial)
- Ensure compliance to statutory requirements in soft services.
- Ensure all staff maintain confidentiality of privileged information relating to Company and Client
- Ensure staff adherence to the client house rules
- Ensure all staff understand the need to identify potential problems before they occur so that risk-handling activities may be planned and invoked
- Prepare Monthly risk registers as part of reporting

**Health and Safety Compliance**
- Ensure compliance to all Health and Safety Standards.
- Ensuring all operating activities and equipment are safety compliant at all times.
- Ensure all teams are trained to meet with compliance
- Ensure all risk assessments and safe methods of work are fit for purpose and in place
- Risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance

**QMS**
- Ensure statutory regulatory requirements; Soft Services operations responsibility for implementation and ensure compliance.
- Policy implementation; ensure Implementation of policies communicated from QMS Department

**Key Skills and Experience**
- Grade 12
- Qualification
- Business Management, Facilities Management or a related field of study
- At least 8 years’ experience working in a similar operational management role, ideally within the cleaning industry
- Good knowledge of soft services and technical skills in a Property and Facilities Management environment
- Good understanding of legislation and legal requirements of corporate operations
- Profit driven
- Sound knowledge of generating, maintaining, and managing contracts and SLA’s
- Experience in drafting business plans and marketing plans
- Good financial experience in generating budgets, financials including P&L and income statements
- Experienced in generating KPI’s and delivering on them
- Good understanding of corporate structuring, grading and staff deployment skills
- Understanding of Employment Equity and Labour Relations
- Understanding of financial accounting and billing systems and structures
- Understanding of IT and operational IT requirements
- Must have practical experience in the above qualification
- Experience in managing Contracts.
- Contract such as GCC, NEC, JBCC are advantages.
- Knowledge of hard and soft services would be advantageous
- Advanced MS Office and presentation skills

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