Uc Provisioning Coordinator

6 months ago

Cape Town, South Africa TechQuarters Full time

**JOB DESCRIPTION**

**UC Provisioning Coordinator**

**The Purpose of your role**

Responsible for provisioning, management, and execution of UCaaS orders, ensuring these are commercially and technically acceptable as they are passed through from our Sales and Account

Management teams through to Deployment and handover to Billing and Support.

You will understand the vendors, their portals and the products being sold, therefore will have worked in a similar provisioning or project management role in an ISP or Telecoms environment.

**Key Responsibilities**
- Liaising with third party partners and suppliers ensuring that all orders are validated and correct.
- Placing renewal and cessation orders with vendors where required.
- Monitoring order workflow and escalating issues where required.
- Management of number porting with various vendors.
- Work closely with the deployment engineers ensuring smooth deployment and customer satisfaction.
- Adherence to customer Scopes of Work, SLA’s and other performance regulating documentation relating to order management and provisioning.
- Update internal systems, e.g., CRM (Salesforce) and providing reports to management as requested

(Weekly WIP reporting).
- Deliver effective and timely communication to customers and internal stakeholders ensuring awareness and satisfaction.
- Assist management with administrative tasks and internal audits as required.

**What good looks like for this role**
- Ability to operate with mínimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
- Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast
- paced, dynamic environment.
- Able to develop and maintain positive and productive relationships with customers; impeccable communication skills and ability to understand customer needs is imperative.
- Able to build collaborative relationships with colleagues and peers.
- Willing to go the ‘extra mile’ to deliver projects applicable to new logos and existing customers.

**Requirements for the role**

Essential:

- A good understanding of common telephony and circuit data products (IP Telephony, ISDN, SIP, Fibre circuits, ADSL)
- Previous experience in telephony, number porting and/or contact centre solutions.
- Experience in coordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar).
- Experience in managing customer expectations and where necessary, deliver undesirable news in a positive and constructive manner.
- Excellent verbal and written communication skills.
- Good Microsoft skills (Word/Excel/Outlook).
- Own office equipment and home office setup

Desirable:

- Knowledge of Project Management techniques and tools
- Qualification in Project Management or equivalent, such as Prince2
- Working knowledge of Salesforce and MS Teams
- Experience in number porting

Personal Skills
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Exceptional organizational skills, time management and planning skills including attention to detail and multi-tasking.
- Ability to work under pressure and respond to tight deadlines.
- Flexible, enthusiastic, and willing to go the extra mile.
- Happy to embrace changes and new technology.
- Proactive and self-motivated.

**What you also need to know**

You will require a reliable home working space, with power backup if required, a PC/Laptop and sufficient internet connection for video calls.

Training on our products and internal processes will be provided.

**Why would you work at Babble?**
- Competitive salary
- 20 days annual leave plus bank holidays with increased annual leave based on length of service.
- We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

**The recruitment journey.**

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the UC Provisioning Manager and possibly a second interview with our

Tchnical Director.

**About Babble**

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 4,000 organizations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the absolute best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users,

34,000 mobile connections and 4,000 CCaaS su

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