Ict Service Delivery Coordinator

4 weeks ago


Cape Town, South Africa PPECB Full time

Job Description**Experience**

**Time Span**

**Essential**

**Desirable**
- Experience in service delivery coordination

3 Years

X
- Experience in project coordination

2 Years

X
- ITL experience

2 Years

X
- Experience in vendor\supplier management

2 Years

X
Experience networking and cloud technologies

2 Years

X

**Knowledge**

**Essential**

**Desirable**

X
- Knowledge of ITL framework with specific focus on incident, problem and change management

X
- Knowledge of vendor management
- Basic knowledge of project management methodologies (PM-BOK, Prince 2).

X

**Technical Skills/ Functional Skills**

**Essential**

**Desirable**
Analytical skills

X
- Incident, Problem and Change management

X
- troubleshooting skills

X
- Remote work

X

X
- ITSM ticket management

X
Digital literacy

X

**Competency Profile: Behavioural**

**Essential**

**Desirable**
- Analysing

X
- Planning and Organising

X
- Relating and Networking

X
- Creating and Innovating

X
- Delivering Results and Meeting Customer Expectations

X
- Deciding and Initiating Action

X
- Learning and Researching

X
- Writing and Reporting

X
- Adhering to Principles and Values

X
- Presenting and Communicating Information

X

X
- Achieving Personal Work Goals and Objectives

X
- Working with People

X
- Persuading and Influencing

X
- Adapting and Responding to Change

X
- Following Instructions and Procedures

X
- Coping with Pressures and Setbacks

X
- Entrepreneurial and Commercial Thinking

X
- Leading and Supervising

X
- Formulating Strategies and Concepts

X

**Physical and other**

**Essential**

**Desirable**
Business travel - Locally and Nationally

X
Good health

X
- Job Requirements**Qualifications**

**Essential**

**Desirable**
- Minimum qualification of a National Diploma in Information Technology.
- ITIL certification
- Public cloud certification (AZUR, AWS)

X
- COBIT certification
- Project management certification

X
- PPECB is an equal opportunity employer and promotes compliance with the provisions of the Employment Equity Act.



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