Numbers and Porting Coordinator

7 months ago

Cape Town, South Africa TechQuarters Full time

**JOB DESCRIPTION**

**Numbers and Porting Coordinator**

**The Purpose of your role**

Responsible for provisioning, management, and execution of UK and international number orders and porting, ensuring these are commercially and technically acceptable as they are passed through from our

Sales and Account Management teams through to Deployment and handover to Billing and Support.

Support the UC Provisioning Coordinators and Project Managers by submitting port orders on their behalf, monitoring progress of these orders, and providing updates internally as required.

You will understand the vendors, their portals and the products being sold, therefore will have worked in a similar provisioning or project management role in a Telecoms environment.

**Key Responsibilities**
- Liaising with third party partners and suppliers ensuring that all orders are validated and correct.
- Placing renewal and cessation orders with vendors where required.
- Monitoring order workflow and escalating issues where required.
- Management of number porting with various vendors.
- Work closely with the UC Provisioning Coordinators and Project Managers ensuring smooth deployment and customer satisfaction.
- Adherence to customer Scopes of Work, SLA’s and other performance regulating documentation relating to order management and provisioning.
- Update internal systems, e.g., CRM (Salesforce) and providing reports to management as requested

(Weekly WIP reporting).
- Deliver effective and timely communication to customers and internal stakeholders ensuring awareness and satisfaction.
- Assist management with administrative tasks and internal audits as required.**What good looks like for this role**
- Ability to operate with mínimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
- Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast
- paced, dynamic environment.
- Able to build collaborative relationships with colleagues and peers.
- Willing to go the ‘extra mile’ to deliver projects applicable to new logos and existing customers.

**Requirements for the role**

Essential:

- A good understanding of common telephony and circuit data products (IP Telephony, ISDN, SIP,

Fibre circuits, ADSL)
- Previous experience in inbound telephony and number porting.
- Experience in coordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar).
- Experience in managing customer expectations and where necessary, deliver undesirable news in a positive and constructive manner.
- Excellent verbal and written communication skills.
- Good Microsoft skills (Word/Excel/Outlook).

Desirable:

- Working knowledge of Salesforce and MS Teams
- Experience in provisioning and porting international numbers.

Personal Skills
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills.
- Exceptional organizational skills, time management and planning skills including attention to detail and multi-tasking.
- Ability to work under pressure and respond to tight deadlines.
- Flexible, enthusiastic, and willing to go the extra mile.
- Happy to embrace changes and new technology.
- Proactive and self-motivated.

**What you also need to know**

You will require a reliable home working space, with power backup if required, a PC/Laptop and sufficient internet connection for video calls.

Training on our products and internal processes will be provided.

**Why would you work at Babble?**
- Competitive salary
- 20 days annual leave plus bank holidays with increased annual leave based on length of service.
- We are changing the way our space works by innovation. Why wouldn’t you want to be part of that?

**The recruitment journey**

We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with the UC Provisioning Manager and possibly a second interview with our

Technical Director.

**Experience**:

- provisioning and porting international numbers.: 1 year (required)

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