Control Room Operator

3 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**INTRODUCTION**:Your appointment as a Junior Control Room Operator in the Operations Department is hereby endorsed. This job description supersedes all previous job descriptions issued to you.

**REPORTING**: In the execution of your duties, you will report to the Control Room Manager.

**PURPOSE**: The aim of a Control Room Operator is to handle incoming calls and signals in the SecureFire Control Room, depending on the level of training he/she can also be used as a dispatcher / radio operator.

**Your job description encompasses, but is not necessarily, limited to the following**:
***:
**Key Performance areas**:
**1. **Administrative**
- Monitor and action emergency incidents and non-emergency events.
- Dispatching of vehicle/s to the correct locations received via radio or call in.
- Phoning of the clients / persons concerned to retrieve accurate information.
- Recording all relevant information into the occurrence book by means of computer
- Monitor of the radio and record all messages received - emergency related as well as non-emergencies. Vehicles booking stand-offs, refuels and leaving one location to book to another location.
- Record and report all incidents and accidents to relevant role players.
- Ensure all relevant administrative work, handled signals and information regarding an incident is captured and completed.
- Updating of timesheets handed to supervisor to submit.
- **
Computers and Equipment**
- Report any defaults to the Control Room Supervisor and/or Senior Controller
- Ensure that all equipment is handled with care
- Not abuse the use of company telephones for private telephone calls
- **
Tidiness of the Control Room**
- Responsible for a clean and tidy workstation
- **
Client Liaison**
- Telephonic assistance with any problems or complaints
- Updating of client information and other changes
- Reporting of any faulty fire alarm systems to technical for booking
- Sales leads to be handed to the Sales Department
- **
Standing Operating Procedures**
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Radio procedures must be strictly adhered to
- Meeting and keeping abreast of any new issues
- Meeting and keeping on agreed upon - performance
- High standard of service must be upheld
- **
General**
- To have knowledge about all facets pertaining to the company
- Attend all required meeting and training sessions
- Available for standby/overtime as required from time to time by the company
- Training of new personnel to required standards
- Assist/coach/mentor subordinates to required standards of work
- Ensure all work and actions are done in accordance with the company rules and procedures

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