Control Room Operator
7 months ago
**INTRODUCTION**:Your appointment as a Junior Control Room Operator in the Operations Department is hereby endorsed. This job description supersedes all previous job descriptions issued to you.
**REPORTING**: In the execution of your duties, you will report to the Control Room Manager.
**PURPOSE**: The aim of a Control Room Operator is to handle incoming calls and signals in the SecureFire Control Room, depending on the level of training he/she can also be used as a dispatcher / radio operator.
**Your job description encompasses, but is not necessarily, limited to the following**:
***:
**Key Performance areas**:
**1. **Administrative**
- Monitor and action emergency incidents and non-emergency events.
- Dispatching of vehicle/s to the correct locations received via radio or call in.
- Phoning of the clients / persons concerned to retrieve accurate information.
- Recording all relevant information into the occurrence book by means of computer
- Monitor of the radio and record all messages received - emergency related as well as non-emergencies. Vehicles booking stand-offs, refuels and leaving one location to book to another location.
- Record and report all incidents and accidents to relevant role players.
- Ensure all relevant administrative work, handled signals and information regarding an incident is captured and completed.
- Updating of timesheets handed to supervisor to submit.
- **
Computers and Equipment**
- Report any defaults to the Control Room Supervisor and/or Senior Controller
- Ensure that all equipment is handled with care
- Not abuse the use of company telephones for private telephone calls
- **
Tidiness of the Control Room**
- Responsible for a clean and tidy workstation
- **
Client Liaison**
- Telephonic assistance with any problems or complaints
- Updating of client information and other changes
- Reporting of any faulty fire alarm systems to technical for booking
- Sales leads to be handed to the Sales Department
- **
Standing Operating Procedures**
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Radio procedures must be strictly adhered to
- Meeting and keeping abreast of any new issues
- Meeting and keeping on agreed upon - performance
- High standard of service must be upheld
- **
General**
- To have knowledge about all facets pertaining to the company
- Attend all required meeting and training sessions
- Available for standby/overtime as required from time to time by the company
- Training of new personnel to required standards
- Assist/coach/mentor subordinates to required standards of work
- Ensure all work and actions are done in accordance with the company rules and procedures
-
Control Room Operator
7 months ago
Midrand, South Africa Afrirent Auto Full timeAs Afrirent Holdings, we looking for a Control Room Operator to join one of our subsidiaries, Afritracker, to assist and support projects with information and alarm handling (battery disconnect, panic, exit area, high risk area, etc. If you have worked in a similar environment before doing the similiar job then please do not look any further!!! **Roles and...
-
Control Room Operator
6 months ago
Midrand, South Africa Afrirent Auto Full timeAs Afrirent Holdings, we looking for a Control Room Operator to join one of our subsidiaries, Afritracker (Telematics), to assist and support projects with information and alarm handling (battery disconnect, panic, exit area, high risk area, etc. If you have worked in a similar environment before doing the similiar job then please do not look any...
-
Security Control Room Supervisor/administrator
3 months ago
Midrand, South Africa TRSS 24 Full timeEmployer**:Tactical Reaction Services** **CONTROL ROOM SUPERVISOR/ADMINISTRATOR (SECURITY)** We are a leading company in the security industry that strive for service excellence and quality products. Professionalism, Proficiency and a Proactive attitude support our mission in being the BEST security company in SA. We require the services of a _**Control...
-
Control Room Operator
7 months ago
Midrand, South Africa Express Employment Professionals Full timeJob Purpose:To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of the company and to ensure that all matters are addressed in a prompt, efficient, and professional manner.Education and Experience:Matric / Grade 12 or...
-
Control Room Operator
3 months ago
Midrand, South Africa The Legends Agency Full timeJob Title: Technical Surveillance Operator Location: Midrand, Gauteng Overview: We are looking for a highly skilled Technical Surveillance Operator to monitor, analyze, and interpret surveillance data to ensure the safety and security of the facility. This role is focused on operating advanced security technology, monitoring multiple surveillance systems,...
-
Control Room Operators
8 months ago
Midrand, South Africa Oza Holdings Full timeMonitor WhatsApp groups and respond in real time. Inform problem/issues to the relevant department or transporters. Ensure scanning issues are resolved on Nimbus. To ensure that communication is maintained with all transporters and staff. Coordinate, monitor and record all communication from various sites. Create and maintain register on all issues per...
-
General Manager
6 months ago
Midrand, South Africa Servest Careers Full time**Job Context**: **SERVEST SECURITY, A BUSINESS UNIT OF SERVEST HAS A VACANCY FOR A GENERAL MANAGER REPORTING TO THE MANAGING DIRECTOR. MUST BE PSIRA GRADE A REGISTERED WITH A MINIMUM OF 5 YEARS EXPERIENCE IN A CONTROL ROOM ENVIRONMENT.** **Minimum Requirements**: - Matric. - PSIRA Grade A registration & accreditation. - Driver’s license and own reliable...
-
Pest Control Operator
4 months ago
Midrand, South Africa Servest Careers Full time**Job Context**: Servest Office Services, a division of the Servest Group has an open vacancy for a qualified and registered Pest Control Operator to join the team. This position is for the Waterfall Office. The successful incumbent will be reporting to the Operations Manager. **Minimum Requirements**: Matric (Grade 12) Registered and has a P number Valid...
-
Stock Controller
6 months ago
Midrand, South Africa Tsebo Group Full time**About Us**: Fedics is currently recruiting for a seasoned **Stock Controller / Administrator. **Overall responsibility is to ensure correct and timeous management of of Unit's stock levels and the administrator associated with efficient stock management As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers...
-
Tactical Officer
6 months ago
Midrand, South Africa Oza Holdings Full timeAs a Control Room Operator, you will be responsible for monitoring and managing a central hub of information to ensure the safety, security, and operational efficiency of a facility or system. **Key Responsibilities**: - Be the first contact in case of emergencies and be able to think out the box. - Inform relevant key stakeholders within the company of...
-
Operations Logistics Manager
4 weeks ago
Midrand, Gauteng, South Africa Hr Xchange Full timeAbout the RoleWe are seeking an experienced Operations Logistics Manager to join our team at Hr Xchange. This is a challenging opportunity for a seasoned professional to oversee logistics and distribution operations for fleet tracking products, ensuring efficient stock management, timely order fulfillment, and accurate project forecasting.Key...
-
Control Centre Supervisor
7 months ago
Midrand, South Africa Fidelity Services Group Full time**Requirements**: **1.1)** Matric certificate or equivalent qualification. **1.2)** Basic Life Support (BLS) qualification or First Aid Level 3 would be advantageous **1.3)** Experience in: Fire **or** Medical **or** combined service in an operations call centre. **1.4) **Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to...
-
Cctv - Access Control Technician - Midrand
6 months ago
Midrand, South Africa Fidelity Services Group Full time**Purpose of position**:The CCTV division within the Product division requires a CCTV Technician to service, install, fault find, do link-ups and do basic repairs to CCTV installations. Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation,...
-
Sales and Marketing Manager
6 months ago
Midrand, South Africa Africa Upper Room Ministries Full time**JOB PROFILE** **SALES AND MARKETING MANAGER** **AURM MANDATE** Africa Upper Room Ministries (AURM) is a Ministry that has positioned itself as a Non-Profit Company (NPC) that aims to offer every soul the opportunity to grow holistically through spending time with God every day. Its operations are undertaken in pursuit of growing people’s daily...
-
Logistics Operations Controller
4 months ago
Midrand, South Africa HR Xchange Full timeThis **global** company provides innovative **logistics** services across South Africa. They offer a **diverse** culture with great opportunities for **growth** and **development**. This is a **one year contract**. As the **Logistics Controller,** you will be responsible for monitoring shipments (local, imports and exports) as well as warehouse...
-
Shift Plant Operator
7 months ago
Midrand, South Africa CBRE Excellerate Full timePosition title : Shift Plant Operator Position reports to : DSC Operations Manager Grade : B5 Business Unit : CBRE Excellerate Location : Site **CBRE Data Centre Overview** CBRE manages the maintenance of Data Centres and is committed to the provision of an efficient and effective critical engineering maintenance service. The primary function is to...
-
Finance Controller
6 months ago
Midrand, South Africa linkdpro Full time**Finance Controller** Our client is a Digital Transformation Company and they are looking for an experienced, dynamic and adaptable Finance Controller to join their team. - Manage operations in the accounting department, including billing, accounts receivable, accounts payable, general ledgers, cost accounting, revenue recognition and inventory...
-
Financial Controller
7 months ago
Midrand, South Africa Charm Recruitment Agency Full timeMy client a medical equipment distribution company is looking for a Financial Controller **FINANCIAL CONTROLLER** My client is looking for a strategic-minded finance professional with a passion for delivering insights that shape business success. If you''''re looking to lead financial operations, drive cost efficiency, and offer strategic guidance, this...
-
Guest Experience Expert
3 months ago
Midrand, South Africa Marriott International, Inc Full time**Job Number** 24168880 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Shift Warehouse Controller
6 months ago
Midrand, South Africa RCL FOODS Careers Full time**Vector Logistics** is looking for a **Shift Warehouse Controller** for our **Midrand **site. This Position reports directly to the **Warehouse Controller.** **Purpose of the Role** To control the processes of inbound, outbound and stock handling in order to maintain efficiency within the warehouse. The incumbent will be responsible for managing the...