Guest Relations Officer

3 weeks ago


West Coast Western Cape, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy
- Guest Relations Officer**

**5* property
- West Coast, Western Cape**

Wonderful opportunity for an individual with exceptional guest relations skills and proven experience in a luxury lodge establishment to join a 5 star property on the beautiful West Coast. This person will enjoy creating the total guest experience, hosting, and ensuring that all guest requests are seen to and that the overall experience of the guest is memorable.

**Requirements**:

- At least 2 years’ experience within a luxury environment as a FOH or similar (Essential)
- Tertiary qualification in Hospitality (Advantageous)
- Excellent Front Office and Guest Relations abilities
- Creates an exceptional and professional hosting experience
- Sales driven with Activities and Beverages
- Excellent Food and Beverage knowledge
- Excellent Verbal and Written skills (manner and diction)
- Strong customer service orientation with excellent people skills.
- Excellent administrative skills
- Fully Computer Literate
- Highly professional, polite and well-groomed with sober habits

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Welcoming and hosting of guests, be on point for check in and check outs
- Good planning and organizational skills
- Great trouble shooting skills and can think out the box for solutions
- Self-motivated, organized and disciplined work ethics
- Maintain effective customer relationships and actively resolve guest complaints
- Versatile in terms of shifts scheduled (will be required to work AM and PM shifts as needed)
- Good knowledge of Stock controls and scheduling
- Fit and healthy (Present on the floor all day)

**Package on offer**
- R7500
- Accommodation (no dependents/pets)

**Starting Date**: ASAP



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