Guest Relations Officer

2 weeks ago


Cape Town, South Africa Tanya Serra Full time

Job Posted: 09-Jan-2023
- Location: Cape Town
- A 5* Lodge & Spa is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different departments if need be.
- Welcome and introduce the Lodges and Spa to guests;
- Check in and check out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
- Update guests’ profiles on Protel;
- Report to your manager on duty regarding any related maintenance concerns;
- Prepare welcome letters, registrations cards;
- Manage:

- Day sheet - guests itinerary document;
- Guests daily Call log;
- Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, messages;
- Assist Spa, Housekeeping and Indochine when required;
- Thorough handover with Night Auditor;
- Ensure all transfers are booked, tracked and charged;
- Assist with Indochine lunch and dinner bookings on Dine-plan;
- Conduct handover with early or late shift Guest Relations.
- Hospitality Certificate/Diploma;
- Preferably 2 years previous experience in similar role;
- Computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Professional manner and attitude;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Be alert and innovative.Job Title
- Guest Relations Officer - Stellenbosch
- Employer Type
- Employer Type -> Hotels (Boutique Hotel)
- Job Type
- Job Classification -> Reception/Concierge
- FT/PT
- Job Type -> Full-time
- Province
- Location -> Western Cape
- Town/City
- Cape Town
- Salary Type
- Monthly
- Salary
- R13 500 - R15 000
- Start Date
- As soon as
- Redirect me to HotelJobs.co.za



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