Guest Relations Officer Cape Town Luxury Hotel

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

Guest Relations Officer | Cape Town | Luxury Hotel

**GUEST RELATIONS OFFICER** - his/her main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

Scope and General Purpose:

- Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
- Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
- Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
- Follow approved company and property sustainability practices as outlined in the MORE Sustainability Group Standards and related documents.
- Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

Personal Requirements:

- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
- Presentable and well spoken.
- South African national or Valid Work Permit

Start: ASAP

**Salary**: ZAR 12000

**ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.**

**Disclaimer



  • Cape Town, South Africa HotelJobs.co.za Full time

    **Reservationist - 4* Luxury Hotel - Cape Town** **Location: Cape Town, Western Cape** **_ Hotel: 4*_**_ Luxury Hotel_** Are you a detail-oriented and customer-focused individual with a passion for hospitality? We are seeking a skilled Reservationist to join our clients team at a prestigious 4* Luxury Hotel in the vibrant city of Cape...


  • Cape Town, South Africa Hospitality Jobs Africa Full time

    **Reservation Management**: Handle guest reservations efficiently, ensuring accuracy and attention to detail. **Customer Service**: Provide excellent customer service by addressing guest enquiries, handling reservations, and assisting with special requests. **Communication**: Effectively communicate with guests, colleagues, and other departments to ensure...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 06-Jan-2023 - Location: Cape Town 5* Luxury Hotel seeks a Guest Relations/ Concierge to join this world class Hotel. - Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an **EXPERT** of the local area. - Answer telephonic calls and assist guests with special...

  • Linen Coordinator

    2 weeks ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Are you ready to immerse yourself in the world of luxury hospitality? Kendrick Recruitment presents a golden opportunity for a dedicated individual to join a prestigious boutique hotel in Cape Town as a Linen Coordinator. Role: Linen Coordinator Location: Cape Town Salary: R10,000 per month Why This Company? - Join an esteemed boutique hotel known for its...


  • Cape Town, South Africa HotelJobs.co.za Full time

    **Guest Relations Officer - Luxury Hotel - V&A Waterfront** **Salary Package: R9500 + Provident Fund** **A great opportunity for a polished, well-spoken & professional individual to be part of the team!** - As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems. -...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is looking for a passionate and dedicated Guest Relations Manager to join a 5* Luxury Boutique Hotel in the beautiful winelands of Stellenbosch, Western Cape. Within this role, you must be eager to exceed guest expectations from arrival to dpertaure, give them an unforgettable experience and showcase the true meaning of hospitality. -...

  • Spa Therapist

    Found in: beBee S ZA - 1 week ago


    Western Cape, Cape Town, South Africa Accor Hotel Full time

    Accor Hotel’s job vacancy, Career and Recruitment Job title : Spa Therapist – A Fairmont Managed Hotel, Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 23, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities:                      Is an ambassador of the Fairmont by...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment are currently seeking a Rooms Division Manager for a Luxury Hotel in Cape Town. **Your role would be to**: Ensure the smooth running of the day-to-day operations of the entire Rooms Division department namely Guest Services, Front Office, Concierge, Housekeeping, and Maintenance in an attentive, friendly, efficient, and courteous...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Luxury Hotel Group is seeking a dynamic and experienced Reservationist to join their team and contribute to the success of their renowned luxury hotel group. As a Reservationist, you will play a crucial role in ensuring seamless and personalized reservations for discerning guests. **Key Responsibilities**: - Manage and process reservations through the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    An exciting role for a guest centric operator with strong FO acumen is up for grabs at this luxury property The guest relations officer is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a seamless guest experience. This role is essential in the preparation and organisation of the property’s...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 09-Jan-2023 - Location: Cape Town - A 5* Lodge & Spa is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different...

  • Lounge Manager

    2 days ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Elevate Hospitality with Us! Kendrick Recruitment is searching for a dynamic Lounge Manager to curate unparalleled experiences at a renowned luxury hotel in vibrant Cape Town. Position: Lounge Manager Location: Cape Town Accommodation: Live Out **Requirements**: - 4 -5 years’ experience in luxury hotel in similar role - Hospitality tertiary...

  • Hotel Duty Manager

    14 hours ago


    Cape Town, South Africa CAPE DIAMOND HOTEL Full time

    Key Responsibilities: Manage daily operations, including but not limited to staff management, guest relations, housekeeping, and maintenance. Ensure high levels of guest satisfaction by providing personalized and attentive service. Manage and oversee the daily operations of the additional apartments. Ensure that all staff are trained and motivated to deliver...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Exciting Opportunity Awaits! Are you ready to embark on a journey of luxury and hospitality excellence? Join the prestigious team at a luxurious five-star hotel in the heart of captivating Cape Town! We're representing our esteemed client, who is seeking a talented and professional Receptionist to become the face of their esteemed establishment. **Why Join...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Residence Butler | Cape Town | Luxury Hotel **RESIDENCE BUTLER** - the main tasks include to prepare and clear all service venues, including all necessary mise-end-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner. Scope and General Purpose: - Greeting guests in a...

  • Cashier - Cape Town

    Found in: beBee S ZA - 2 weeks ago


    Western Cape, Cape Town, South Africa Belmond Mount Nelson Hotel Full time

    Belmond Mount Nelson Hotel’s job vacancy, Career and Recruitment Job title : Cashier – Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 12, 2024 Quick Recommended Links Jobs by Location Job by industries Primary Responsibilities Include: Responsible for answering the telephones using the appropriate etiquette, in...


  • Cape Town, South Africa Hospitality Jobs Africa Full time

    Manage and process reservations through the Opera reservations system. Provide personalized assistance to guests, offering information about room availability, rates, and packages. Ensure accuracy in reservation details and maintain up-to-date information in the system. Coordinate with other departments to fulfill guest requests and...

  • Cashier - Cape Town

    Found in: beBee jobs ZA - 2 weeks ago


    Cape Town, Western Cape, South Africa Belmond Mount Nelson Hotel Full time

    Belmond Mount Nelson Hotel's job vacancy, Career and RecruitmentJob title : Cashier – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 12, 2024Quick Recommended LinksJobs by LocationJob by industries Primary Responsibilities Include:Responsible for answering the telephones using the appropriate etiquette, in accordance to...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are seeking an experienced and dynamic Front Office Manager to join our prestigious 5-star hotel in the heart of Cape Town's upmarket tourism location - As the Front Office Manager, you will be a key player in delivering exceptional guest experiences, overseeing the front desk operations, and ensuring seamless coordination between...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Food and Beverage Manager - Luxury Hotel on the CPT seaboard We are currently seeking an experienced and dynamic individual to join our clients team as the Food and Beverage Manager for a prestigious luxury hotel. This is an exceptional opportunity to lead the establishment of exceptional dining experiences for our guests. As the Food and Beverage Manager,...