Guest Relations Officer

2 weeks ago


Cape Town, South Africa Khula Placements Full time

Guest Relations Officer - Cape Town

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

**RESPONSIBILITIES**:

- Welcome and introduce guest to Lodges and Spa to guests;
- Check-in and check-out guests;
- Pass all relevant guest information on to various departments as required;
- Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
- Ensuring that all guest information and rates are correct;
- Guests’ liaison to all outside guests and assist restaurant when needed;
- Update guests’ profiles on Protel;
- Report to the manager on duty regarding any related maintenance concerns;
- Prepare welcome letters and registrations cards;
- Manage:

- Day sheet - guests itinerary document;
- Guests' daily Call log;
- Calls and guest concerns;
- Assist reservations with lodge guests’ bookings, and messages;
- Assist Spa, Housekeeping and restaurant when required;
- Assist with lunch and dinner bookings on Dine-plan as required;
- Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
- Ensure all transfers are booked, tracked and charged;
- Required 2 Night audit duties per month

**REQUIREMENTS**:

- Hospitality Certificate/Diploma;
- At least 2-3 years experience in a similar role;
- Very strong computer and great administration skills;
- Passionate about the hospitality industry;
- Excellent interpersonal
- & communication skills, written and verbal in English (in person and telephonic);
- Strong customer service orientation with excellent people skills;
- Ability to maintain a professional working relationship with all departments and across cultures and religions;
- Comfortable in dealing with very distinguished clientele;
- Must be well-presented;
- Friendly, helpful and outgoing;
- Natural warmth and friendliness;
- Punctual & self-disciplined;
- Extreme attention to detail;
- Pro-Active and a team player;
- Reliable transport to and back from work

**Salary**: R12 000,00 - R15 000,00 per month

Application Deadline: 2024/03/11



  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 24-Mar-2023 - Location: Cape Town 5* Boutique Hotel in the City of Cape Town - the Guest Relations Officer main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily, The duties include Guest handling as well as performing...


  • Cape Town, South Africa HotelJobs.co.za Full time

    5* Boutique Hotel in the City of Cape Town the Guest Relations Officer main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily, The duties include Guest handling as well as performing administration tasks.You are required to obtain...


  • Cape Town, South Africa The Recruitment Specialists Full time

    **2024-01-25 - 2024-06-30** **PERMANENT** **CT003215** - **SPA, BEAUTY, FITNESS, HAIR** - **Western Cape**, Cape Town Waterfront** Guest Relations Officer **Location**:Waterfront, Cape Town **Salary**: Between R 9000.00-R11 000 (Depending on experience) 10% on all Floats sold 10% on all Rasuls sold 10% on all upgrades 5% on all contracts sold Yearly...


  • Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...


  • Cape Town, South Africa CTICC Full time

    **The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...


  • Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Our client a well-established wine estate is looking to employ a Guest Relations Officer at their organization** **Location**:Stellenbosch, Western Cape **Requirements**: - Hospitality Certificate or Diploma - 2 years of experience in a similar role - Must have good computer and administration skills - Must have the ability to maintain a professional...


  • West Coast, Western Cape, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Guest Relations Officer** **5* property - West Coast, Western Cape** Wonderful opportunity for an individual with exceptional guest relations skills and proven experience in a luxury lodge establishment to join a 5 star property on the beautiful West Coast. This person will enjoy creating the total guest...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...


  • Cape Town, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Guest Relations Officer | Cape Town | Luxury Hotel **GUEST RELATIONS OFFICER** - his/her main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Exciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment. : Guest Relations Officer : Western Cape : Depending on Experience **Accommodation**: Live out **Responsibilities**: - Welcome and introduce guests - Handle guest check-in and...

  • Guest Relations

    4 weeks ago


    Cape Town, South Africa Gorgeous George Hotel Full time

    We are on the lookout for new team members with bubbly and warm personalities. You would be the face of the hotel and attend to all guest requests and queries. You must have detailed information about the hotel, all departments and must be able to recommend activities and restaurants to in-house guests. You would be the link between all departments, with...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Job Advert**: Guest Relations Officer - Luxury 5 Wine Estate, Stellenbosch Kendrick Recruitment is seeking a dedicated Guest Relations Officer to join an esteemed 5-star Wine Estate in Stellenbosch. In this role, you will play a key part in ensuring every guest's experience, from arrival to departure, is seamless, aligning with all policies and...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24013619 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Represents property management in resolving any...


  • Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23035087 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring...


  • Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...


  • Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...