Guest Relations Officer
2 weeks ago
Exciting Opportunity Alert
Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences, this is your chance to be the face behind the magic. If you're all about exceptional service, creating lasting impressions, and ensuring every guest stay is nothing short of spectacular, this role is tailor-made for you
**Salary**:
- R14,500 - R15,000 monthly, depending on experience and good references.
**Minimum Requirements**:
- Previous experience in guest relations or a customer-facing role in the hospitality industry is advantageous.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with tact and professionalism.
- Knowledge of local attractions, services, and amenities.
- Proficient in using reservation and communication systems.
**Key Responsibilities**:
- Guest Engagement: Welcome guests warmly, providing personalized assistance and information to enhance their overall experience.
- Issue Resolution: Address guest concerns and requests promptly and effectively, ensuring a quick resolution to maintain guest satisfaction.
- Concierge Services: Provide recommendations and assistance with local attractions, dining, and activities, facilitating a seamless and enjoyable stay for our guests.
- Communication: Maintain clear and open communication with guests, anticipating their needs and ensuring a high level of service throughout their stay.
- Feedback Collection: Gather and analyse guest feedback, identifying areas for improvement and sharing positive feedback with the team.
- Collaboration: Work closely with other departments, including front office, housekeeping, and F&B, to coordinate and deliver a cohesive guest experience.
**Start Date**: Immediate
Elevate your career in hospitality with us We're seeking a vibrant Guest Relations Officer to redefine excellence and create unforgettable guest experiences. If you're passionate about setting new standards and bringing your hospitality flair to the forefront, we want you ✨
To apply, submit your **resume** and a **cover letter **detailing your relevant experience. Only the chosen few will be contacted for the next step.
Appreciate everyone's enthusiasm - good luck #HospitalityDreamJob #HospitalityJobsAfrica
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
7 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Guest Relations Officer
7 days ago
Stellenbosch, South Africa Paradigm Recruitment Full time**Guest Relations Officer - Stellenbosch** **R15, 000 CTC** We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from...
-
Guest Relations Officer
7 days ago
Stellenbosch, South Africa Paradigm Recruitment Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: Welcome and...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow colleagues. **MAIN RESPONSIBILITIES** - Welcome and introduce...
-
Wine Estate Guest Relations Officer 3250
3 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. **RESPONSIBILITIES**: - Welcome...
-
Guest Relations Officer
3 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Ready to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences,...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeKendrick Recruitment is currently seeking a **Guest Relations Officer** to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment. : Guest Relations Officer : Western Cape : Depending on Experience **Accommodation**: Live out **Responsibilities**: - Welcome and introduce guests - Handle guest check-in and...
-
Guest Relations Officer
4 weeks ago
Stellenbosch, South Africa Tanya Serra Full timeJob Posted: 30-Oct-2023 - Location: Stellenbosch **GUEST RELATIONS OFFICER** We are looking for a Guest Relations Officer who will be responsible for ensuring that guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests’ needs and our fellow...
-
Guest Relations Officer/ Hotel Reception
1 week ago
Stellenbosch, South Africa Status Staffing Full time**Western Cape**, Stellenbosch** **(Market related)** One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and 2 - 3 years’ experience in a similar role, Stellenbosch. EMPLOYMENT TYPE : Permanent SECTOR : Hospitality BASIC SALARY : Market Related START...
-
Guest Relations Officer
4 weeks ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...
-
Guest Relations Manager
3 days ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**Responsibilities**: - Welcome and familiarize guests with Delaire Graff Lodges and Spa. - Provide upscale and personalized service throughout guests' stays. - Monitor daily bookings and ensure timely room preparation. - Manage check-in, check-out procedures, including reservations and financial transactions. - Address guest requests promptly and...
-
Guest Relations Manager
6 days ago
Cape Town, South Africa HotelJobs.co.za Full time**A popular, high volume full-service hotel is seeking to appoint an exceptional Guest Relations Manager.** **Responsibilities**: - Managing Guest Relations Officers as well as Porters & Concierge - Managing all Guest relations administration, follow-up, feedback, and initiatives - Keeping every department informed as to which guests are coming, staying...
-
Marketing - Public Relations Officer
4 weeks ago
Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full timeRESPONSIBILITIES: - RELATIONSHIP MANAGEMENT - Hands-on relationship management with VIP guests; - Meet and host VIP guests on the Estate; - Promote the various elements of the Estate to the VIP guests; - Establish, grow and manage relationships with strategically important guests and clients; - Maintain a databases of key industry Press and Media contacts -...
-
Guest Relations
7 days ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23157050 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on Duty and oversees...
-
Front of House Assistant
4 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeOur beautiful Guest House in the Banhoek valley is looking for a dynamic and passionate Front of House Assistant. The following requirements are essential and expected of an employee to be considered: - Competent computer literacy - MS office, Outlook and Nightbridge - Great communication skills - Outstanding administrative skills and attention to detail -...
-
Guest Service Officer
6 days ago
Cape Town, South Africa Portside Consulting Full timeThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction dispositionis mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
-
Guest Services Officer
4 weeks ago
Cape Town, South Africa Cullinan Holdings Full timeAn exciting opportunity has become available for a Guest Services Officer to join our Guest Services Team! The position is based at the Cape Town International Airport. As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience! You are ready to welcome guests to our beautiful country, and...
-
Guest Liaison Officer
5 days ago
Cape Town, South Africa HotelJobs.co.za Full timeKendrick Recruitment is looking for a highly motivated and customer service-oriented individual to join our team as a Guest Liaison Officer in the picturesque city of Cape Town. The Guest Liaison Officer will be responsible for ensuring that all guests have an exceptional experience during their stay by delivering personalized service, resolving guest...