Guest Relations Officer

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

**Guest Relations Officer - Luxury Hotel - V&A Waterfront**

**Salary Package: R9500 + Provident Fund**

**A great opportunity for a polished, well-spoken & professional individual to be part of the team**
- As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems.
- Receive guests in a well-mannered, polite, friendly & efficient manner and maintain good relationships.
- Maintain the appearance of the Front-Office department with regards to tidiness
- Safekeeping of correspondence, dockets & registration details and ensure that all company policies, procedures & standard operating processes are adhered to.
- Assist & log all incoming calls relating to guest requests & complaints and escalate unresolved guest requests or complaints.
- Someone with excellent communication, interpersonal and organizational skills.
- Ability to take initiative and work independently.
- High guest centric approach to ensure overall customer service.
- Previous experience in similar role is required.
- Knowledgeable in hotel operating software.
- Ability to work shifts, weekends, and public holidays.



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