Claims Team Manager

3 weeks ago

Midrand, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- Minimum Experience- Minimum 5 years short term insurance experience
- Minimum 3 years Claims experience
- Supervisory/Management experience
- Solid understanding of claims procedures
- Competencies Required- Grade 12/Standard 10/NQF 4
- Must be highly proficient in dealing with clients at all levels
- Comprehensive knowledge of legal liability and state regulations
- Thorough knowledge of claims investigation techniques
- Written and verbal communication skills
- Attention to detail
- Supervisory skills
- Self-motivated, inspire others
- Motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Performance management experience
- Commitment to personal and team goals
- Professionalism
- Good interviewing skills
- Provide technical guidance to team members

**What will you do?**
- Responsible for the planning, organising and control of a department. Manages the activities within the department through subordinate supervisors, ensuring that staffing levels are maintained, training is provided and that company standards and productivity levels are maintained. Liaises with other departmental heads. Ensures that each skill level within the communication centre attains the given service level. The incumbent controls the budget, reviews cost saving, initiates and provides input on the training of team leaders. Reviews Call Centre industry benchmarking locally and internationally.**Knowledge and Skills**
- Drive leads and service targets- Call Centre control and reporting- Budget and expenses- Stakeholder communication- Management of employees**Personal Attributes**
- Builds effective teams - Contributing independently- Decision quality - Contributing independently- Directs work - Contributing independently- Plans and aligns - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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