Warranty Clerk

4 weeks ago

Midrand, South Africa Sydsen Full time
Fast growing dealership based in Midrand is looking for a Warranty Clerk.

Duties:
  1. Processing Warranty Claims: Managing the entire warranty claims process, including submitting claims to manufacturers or warranty providers, ensuring accuracy and completeness of documentation, and tracking claim status.
  2. Documentation Management: Maintaining detailed records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and filing paperwork according to established procedures.
  3. Verification and Validation: Verifying warranty coverage for customer repairs by reviewing warranty terms and conditions, manufacturer guidelines, and service history records. Ensuring that repairs meet warranty criteria before submitting claims.
  4. Communication: Communicating with manufacturers, warranty providers, service advisors, technicians, and customers regarding warranty-related issues, claim status updates, and resolution of warranty disputes.
  5. Parts Management: Coordinating warranty parts orders and returns, including identifying warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements or reimbursements.
  6. Customer Service: Providing excellent customer service by addressing customer inquiries and concerns regarding warranty coverage, claim procedures, and warranty repairs. Resolving customer complaints and ensuring customer satisfaction.
  7. Compliance and Reporting: Ensuring compliance with warranty policies, procedures, and regulatory requirements. Generating reports on warranty claims, reimbursement rates, claim denials, and warranty performance metrics for management review.
Requirements:
  • Experience in a similar role
  • Reside in the nearby area
  • Technical knowledge
  • Administrative skills
  • Interpersonal abilities
  • Effectively manage warranty claims
  • Ensure compliance with warranty policies
  • Excellent client service

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.

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