Indirect Team Lead
2 weeks ago
**ROLE PURPOSE**
Nexio supports the Vodacom Indirect Channel through Desk PAM Support services servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general Team Lead functions to Partner Indirect and Business Channels.
Some key deliverables include Desk PAM support management; SR resolution; order and billing queries; account escalations; and general customer queries, as detailed in the role requirements below. Resource Management will be a primary function, managing staff, approving leave, KPI management and stakeholder expectation.
**ROLE REQUIREMENT**
- Playing “The Fixer” role while keeping calm all situations
- First point of contact for all escalations
- Defining processes, accountability and teamwork to decrease the impact of Customer dissatisfaction
- Customer Interaction, offering various support to teams (Sales, Legal, PO, TA’s, C&C and AM’s) to change the attitude of the teams in general towards lack of Customer Maintenance especially aftersales has been completed and it’s in the implementation phase
- Assisting the team in closing the gap with the process of maintaining Customer follow-ups
- Assisting Credit and Risk in resolving EBU and CBU related billing disputes in order to collect revenue
- Assisting the team in providing constant customer maintenance throughout sales tools
- Focusing on providing Customer engagement and immediate aftersales interaction on (new or existing Customers) to regain trust while maintaining company’s integrity
- Communicating various project technical delays with the business partners on behalf of the team
- Meeting with Customers/Business Partners to assist the PAM with immediate requests
- Managing incorrect billing queries on higher level
- Driving Service Request ETAs and satisfactory resolutions
- Monitoring team performance and reporting on gaps
- Creating report on request
- Assisting Credit & Risk Team to follow process of engaging in the collection process with Customer
- Assisting PAM with managing key accounts on request
- Providing constant customer maintenance
- Dealing with customer escalations
- Weekly meeting with Customers to discuss projects, billing and payments
- Managing Back-billing & Implications of premature cancelling and giving customer feedback
- Giving internal and external customers advise on business processes
- Making sure that all cancellations and all credit are processed accordingly
- An ability to define, encourage and evaluate staff performance in relation to clearly defined objectives, timelines and performance standards
- An ability to put people at ease and build sound relationships based on mutual trust and openness
- An ability to plan, manage, monitor and evaluate own workflow and output, anticipating obstacles, juggling priorities and following through on goals and commitments within agreed timeframes
- An ability to be systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives
- An ability to describe a problem effectively, gather and analyze information and create options to generate a workable solution
- Drive Siebel, VPP and Ignite adaptation
- Pro-active monitoring and reporting of system problems
- Active participation in system requirements
- Involvement system pre-release testing
- Case by case systems issue intervention
- Participation in system enhancement in the support of segment sales and service delivery to customers
- Systems gap analysis and reporting
- Channel behavior analysis and reporting
- on systems
- Assist the channel champion in SME and Indirect product and services
- Technical input in Product to market forums
- New product Testing
- Continuous System testing
- Process testing
- Product Feedback reporting
**TECHNICAL / PROFESSIONAL COMPETENCIES**
- Experience in Telecom’s CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Experience in dealing with high volume high priority Customer accounts
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Experience in solution sales and relationship management with a track record of solution selling
- Flexibility and problem handling and solving ability
- Ability to work and manage in an ambiguous and changing environment
- Ability to effectively manage a team
**QUALIFICATIONS & EXPERIENCE**
- Grade 12 (Matric) essential
- At least 1 year sales experience in sales management
- Experience of working with Siebel/Ignite advantageous
- Experience in telecommunications highly advantageous
**LEADERSHIP COMPETENCY REQUIREMENTS
- Equip the team by way of knowledge sharing
- Encourage collaboration
- Big Picture Solution Realisation
- Holistic Organisational Understanding
-
Midrand, South Africa Siemens Digital Industries Software Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Senior Strategic Procurement Specialist
4 days ago
Midrand, South Africa BASF Holdings South Africa (Pty.) Ltd. Full timeWe are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities....
-
Sales Team Lead
7 days ago
Midrand, South Africa Siemens Energy Full time**About the role** **Location**: Midrand, South Africa **Department**: SE GS EU&AF SC AF **Mode of Employment**: Full-Time Permanent **Position Title**: Sales Team Lead **A Snapshot of Your Day** **How You’ll Make an Impact** Oversee the achievement of budget targets for the assigned territory while performing essential Customer Management...
-
Order Management Team Lead
4 days ago
Midrand, South Africa Nexio Full time**ROLE PURPOSE** A vacancy exists in the Commercial Management team for an Order Management **TEAM **LEAD**. The primary function of the role will be to manage the Order Management team comprising of Technical Administrators, Cancellations Specialists and Order Assurers. The role will require daily management of people, processes, and systems and reporting,...
-
Social Media Team Lead
3 days ago
Midrand, South Africa The change Lab Full time**General Duties of a Social Media Team Lead, but are not limited to** 1. Participate in the Sharing Ethos of the Company 2. Ensure, where ever possible you embrace the company’s ways **Social Media Administration**: **On behalf of our Customers** - Monthly - Facilitate the set-up of the relevant social media pages, as per the structure provided -...
-
Data Solution Architect
4 days ago
Midrand, South Africa Full Circle Resourcing Full timeOur client requires the services of a Data Solution Architect & Data Team Lead. **POSITION**: Contract role for 18 months (The project is remote based with travel to the client potentially required at key project dates) **COMMENCEMENT**: As soon as possible. **REQUIREMENTS**: Data Solution Architect & Data Team Lead to form part of new data...
-
Head of Sales
3 days ago
Midrand, South Africa Siemens Healthineers Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Customer Development Team Lead
Found in: beBee S ZA - 4 weeks ago
Midrand, South Africa Colgate-Palmolive Company Full timeNo Relocation Assistance Offered # 159402 - Midrand, Gauteng, South AfricaWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Operations Manager
Found in: Adzuna ZA B C2 - 6 days ago
Midrand, South Africa Adzuna ZA B C2 Full timeORequirementsBachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Management:Review...
-
Operations Manager
Found in: Whatjobs ZA C2 - 6 days ago
Midrand, South Africa A 1L Realization (Pty) Ltd Full timeORequirements Bachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Management: Review and...
-
Operations Manager
Found in: Talent ZA 2A C2 - 6 days ago
Midrand, South Africa A 1L Realization (Pty) Ltd Full timeORequirementsBachelor's degree in Business Administration, Finance, or a related field will be preferred.Advanced degree or professional certification (e.g., CAMS for AML) is a plus.Proven experience of 10 years in operations management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Management:Review and...
-
Claims Team Manager
6 days ago
Midrand, South Africa Sanlam Full time**Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Minimum Experience- Minimum 5 years short term insurance experience - Minimum 3 years Claims experience - Supervisory/Management experience - Solid understanding of claims procedures - Competencies Required- Grade 12/Standard 10/NQF 4 - Must be highly proficient in dealing with...
-
Managing Executive: Sme
2 days ago
Midrand, South Africa Vodafone Full time**Role purpose**: Manage VB SME Segment propositions including acquisition and retention offers, loyalty models, promotions, customer life cycle, communications and go to market activities to achieve VB objectives. Develop and execute effective customer value management to maximize value, minimize cost, improve customer satisfaction and reduce churn. **Your...
-
Procurement Manager
4 days ago
Midrand, South Africa ALSTOM Full time**Procurement Manager** **DESCRIPTION** At Alstom, our ambition is to be a global leader in the transportation sector, in the digital age. Leading the way to greener and smarter mobility worldwide, Alstom develops and markets integrated systems that provide the sustainable foundations for the future of transportation. Alstom offers a complete range of...
-
Lead Generator
2 days ago
Midrand, South Africa MiWay Full timeUp For A Challenge Up for a new challenge, know that you can make the difference? Lead Generator Department is looking for assertive and enthusiastic individuals who would like to join the team. Minimum Qualification Required - Grade 12/Standard 10/NQF 4 Essential Requirements - Self-managed - Well spoken - Active listening skills - Self-motivated -...
-
Lead Data Scientist
4 days ago
Midrand, South Africa Vodafone Full time**Role purpose**: This role offers an opportunity to lead in the areas of Big Data and AI for Vodacom Group focussed on DRC, Lesotho, Mozambique and Tanzania. This involves providing Big Data & AI leadership, establishing execution methodologies, and enhancing the capabilities of our team of data scientists. Big Data & AI is an integral part of our...
-
Lead Infrastructure Finance Specialist
4 days ago
Midrand, South Africa Fempower Personnel Full timeOur client has an opportunity available for a Lead Infrastructure Finance Specialist based in Midrand. **Requirements**: - Degree in Development Finance, Business, Finance, Engineering or Economics. - A CA(SA) or CFA qualification would be an added advantage. - 8 to 10 years demonstrable experience in project finance, the financial and infrastructure...
-
Technical Delivery Lead
7 days ago
Midrand, South Africa Be Different Recruitment Full time**Gauteng**, Midrand** **(Market related)** My client in the digital technology industry based in Midrand is urgently looking for Technical Delivery Lead / Architect to be responsible for overseeing the technical aspects of projects and leading a team of developers to ensure successful project delivery. **In order to be considered the following is...
-
Talent Acquisition Lead
3 days ago
Midrand, South Africa MiWay Full timeWhat will you do? **Key Responsibilities**: **Stakeholder Management / Business Partnership**: Utilises data analytics to improve talent acquisition efficiency, drive innovation and influence hiring decisions. Be a seasoned Talent advisor sharing external and internal insights and establish Talent Acquisition as a business partner vs a support...
-
UX/UI Design Lead
Found in: Talent ZA C2 - 3 weeks ago
Midrand, South Africa Deka Minas (Pty) Ltd Full timeLead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs. Responsibilities Design and ConceptualisationLead a collaborative...