Key Account Manager

4 weeks ago

Germiston, South Africa Komatsu South Africa (Pty) Ltd Full time

**INTRODUCTION**:
Komatsu South Africa is seeking an experienced Key Account Manager: Mining to join our dynamic organisation situated at our Head Office in Germiston. This role is an all encompassing, one point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales.

**QUALIFICATION**:

- Engineering related qualification (NQF 7)
- Sales & Marketing diploma advantageous

**EXPERIENCE**:

- 5 years mining experience with formal NQF 7 qualification.
- 10 years experience if NQF 7 requirement not met.

**SPECIFIC KNOWLEDGE REQUIREMENTS**:

- Microsoft Applications
- SAP SD
- Salesforce

**SUMMARY DESCRIPTION OF ROLE**:

- Stays abreast of customer relationship building opportunities
- Stays abreast of customer issues & business environment along with organizational branding & marketing strategies
- Monitors customer fleet aging and replacement requirements
- Interrogates, researches & reports customer performance & opportunities
- Fostering sound, professional internal organisational relationships & leveraging criticisms to grow own capabilities & improve processes
- Fostering sound, professional internal organisational relationships & providing feedback to internal stakeholders to improve service delivery
- Drafts full scope reporting on customers, products, sales, financials & market
- Increases visibility/presence of the Komatsu brand at customer sites by taking part in market drives
- Develops a long term customer strategy & stays abreast of commodity pricing, markets & exchange rates
- Managed & coordinates the delivery of units upon being awarded the tender
- Participates in the Tender bid process & coordinates the process for modifications
- Manages & coordinates the delivery of the tender according to the terms
- Participates & provides input into Greenfield projects
- Collates and gathers information for use in sales analyses
- Coordinates & Monitors compliance to agreements over life cycle of the tender
- Participates/collaborates in audits & monitors customer payments according to schedule/tender agreements
- Monitors that sales data is correctly reflected in systems & drafts standard sales reports, leads & monthly invoicing
- Provides feedback on delivery of equipment according to Tender
- Reports on outstanding debtors payments & conducts internal quarterly reviews

Recruitment and selection processes are managed according to Komatsu's B-BBEE policies

Internal applicants receive preference

**Job Types**: Full-time, Permanent

**Education**:

- Bachelors (required)

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