Key Account Manager

2 weeks ago


Germiston, Gauteng, South Africa Komatsu South Africa (Pty) Ltd Full time

INTRODUCTION:

Komatsu South Africa is seeking an experienced

Key Account Manager:
Mining to join our dynamic organisation situated at our Head Office in Germiston.

This role is an all encompassing, one point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales.


QUALIFICATION:

  • Engineering related qualification (NQF 7)
  • Sales & Marketing diploma advantageous

EXPERIENCE:

  • 5 years mining experience with formal NQF 7 qualification.
  • 10 years experience if NQF 7 requirement not met.

SPECIFIC KNOWLEDGE REQUIREMENTS:

  • Microsoft Applications
  • SAP SD
  • Salesforce

SUMMARY DESCRIPTION OF ROLE:

  • Stays abreast of customer relationship building opportunities
  • Stays abreast of customer issues & business environment along with organizational branding & marketing strategies
  • Monitors customer fleet aging and replacement requirements
  • Interrogates, researches & reports customer performance & opportunities
  • Fostering sound, professional internal organisational relationships & leveraging criticisms to grow own capabilities & improve processes
  • Fostering sound, professional internal organisational relationships & providing feedback to internal stakeholders to improve service delivery
  • Drafts full scope reporting on customers, products, sales, financials & market
  • Increases visibility/presence of the Komatsu brand at customer sites by taking part in market drives
  • Develops a long term customer strategy & stays abreast of commodity pricing, markets & exchange rates
  • Managed & coordinates the delivery of units upon being awarded the tender
  • Participates in the Tender bid process & coordinates the process for modifications
  • Manages & coordinates the delivery of the tender according to the terms
  • Participates & provides input into Greenfield projects
  • Collates and gathers information for use in sales analyses
  • Coordinates & Monitors compliance to agreements over life cycle of the tender
  • Participates/collaborates in audits & monitors customer payments according to schedule/tender agreements
  • Monitors that sales data is correctly reflected in systems & drafts standard sales reports, leads & monthly invoicing
  • Provides feedback on delivery of equipment according to Tender
  • Reports on outstanding debtors payments & conducts internal quarterly reviews
Recruitment and selection processes are managed according to Komatsu's B-BBEE policies

Internal applicants receive preference

Job Types:
Full-time, Permanent

Education:

  • Bachelors (required)

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