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Customer Service
3 weeks ago
Job Description: Remote Customer Service Representative for GCBC
Position Overview:
We are seeking a dedicated and empathetic Remote Customer Service Representative to join our team at GCBC (Global Consumer Brands Co.). As a vital part of our customer support department, you will play a pivotal role in delivering exceptional service to our valued customers. This remote position offers an opportunity to engage with customers from around the world and contribute to maintaining our brand's reputation for excellence.
**Responsibilities**:
- Provide accurate and timely information about our products, services, policies, and promotions.
- Assist customers with order placements, tracking, and returns, ensuring a smooth purchasing experience.
- Troubleshoot technical issues and guide customers through problem-solving processes, escalating complex cases as necessary.
- Handle customer complaints professionally, aiming to find suitable solutions and turn negative experiences into positive ones.
- Maintain comprehensive knowledge of our product catalog, keeping up-to-date with new releases and features.
- Collaborate with other departments, such as sales and logistics, to address customer needs and provide seamless support.
- Document customer interactions and feedback to contribute to improving our services and processes.
- Meet or exceed performance metrics, including response time, customer satisfaction, and issue resolution.
Qualifications:
- Previous experience in a customer service role, preferably in a remote capacity.
- Excellent written and verbal communication skills in [Language(s)].
- Strong problem-solving abilities and the patience to assist customers of varying technical backgrounds.
- Empathetic and positive attitude, with the ability to handle challenging situations gracefully.
- Proficient in using customer support software and systems.
- Self-motivated and disciplined to work effectively in a remote environment.
- Flexibility to adapt to changing workflows and priorities.
- Knowledge of [Industry/Product] is a plus.
**Salary**: From R65,000.00 per month
Application Deadline: 2023/09/03
Expected Start Date: 2023/09/07
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