Operations Assistant

3 days ago

Kempton Park, South Africa Broll Property Group Full time

**POSITION PURPOSE**

Responsible for visiting the current sites that fall under the portfolio to ensure that the sites are operating efficiently and to carry out inspections on the respective buildings. Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition. Keeps Senior Management well informed of area activities and significant problems.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

1. Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

a. Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.

b. Executes established operational goals and ensures that corporate wide plans are complemented and supported.

c. Assists in developing policies and procedures for operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

2. Assumes responsibility for the effective operations management of the buildings and facilities.

a. Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.

b. Liaises with tenants with regards to operational problems.

c. Responds to emergency call outs.

d. Manages space planning. Ensures that the layout will accommodate present and future operational and space requirements.

e. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.

f. Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.

g. Ensures that the operations are in compliance with established procedures, policies, regulations and codes.

4. Assumes responsibility for ensuring the efficient and cost effective administration of the operations.

a. implements safety directives

b. generates and updates schedules for building expenditures.

c. Creates safety awareness and trains staff in Health and Safety.

d. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.

e. Ensures that facilities operations are cost effective, efficient, and within established budget constraints.

f. Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.

g. Ensures that all maintenance agreements and leases are current.

h. Ensures that billing discrepancies are promptly tracked and resolved.

5. Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

a. Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.

b. Acts as a liaison between the Company and external contacts.

c. Ensures effective coordination of external services with Company operations.

d. Obtains and conveys information as appropriate.

e. Promotes goodwill and a positive image of the Company.

6. Effectively supervises personnel, ensuring optimal performance.

a. Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.

7. Assumes responsibility for related duties as required or assigned.

a. Ensures that work area is clean, secure, and well maintained.

b. Completes special projects as assigned.

c. Reports on Operational expenses,

8. Assists on conducting condition audits and asset tagging/asset tagging verification across the portfolios.

**PERFORMANCE MEASUREMENTS**

1. Good communication and coordination exists with departments. Assistance is provided as needed.

2. Procurement policy is fully complied with.

3. Senior Management is appropriately informed of area activities and of any significant problems.

4. Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.

5. Company facilities are well maintained and secure and meet the needs of the Company.

6. Centre or Property operations are efficiently and cost effectively administered.

7. Current and future Centre or Property needs are well planned and budgets are established and maintained.

8. Effective business relations exist with vendors, contractors, and trade professionals.

**QUALIFICATIONS**

**EDUCATION/CERTIFICATION**: Matric.
Additional related maintenance and Call Centre management training is preferred.

**REQUIRED KNOWLEDGE**: Excellent understanding of Centre or Facilities management procedures.
Knowledge of budgeting, service contracts, and leasing agreements.

**SKILLS/ABILITIES**: Excellent leadership abili

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